Can't Get an HP Photosmart 4700 to print from MS Office X

[Sharavsky]

Greetings, and thank you in advance.

I just bought an HP Photosmart 4700 series. For a while it was printing fine, then after shutting down the computer, it suddenly stopped printing from anything Office X software. It responds on the print command, and then sends out a blank sheet of paper.

That said, it prints everything else - gmail or web pages -- just fine.

My Mac OS is version 10.6.3. My guess is I need to update Office to be compatible with the latest Mac OS. Of course that doesn't explain why it was working before. I'd rather hear from someone more knowledgeable than I am.

Thank you very much. Alan

 

[MisterMe]

Greetings, and thank you in advance.

I just bought an HP Photosmart 4700 series. For a while it was printing fine, then after shutting down the computer, it suddenly stopped printing from anything Office X software. It responds on the print command, and then sends out a blank sheet of paper.

That said, it prints everything else - gmail or web pages -- just fine.

My Mac OS is version 10.6.3. My guess is I need to update Office to be compatible with the latest Mac OS. ...

Wow! I presume that you are running Office v.X. If it runs, then it is compatible. Judging by the rest of your post, I would bet that it is not fully updated. Download and apply all available updates to Office v.X. You have also not fully updated your OS. Run Software Update until there are no more updates available.