Can't get through in iTunes

[btr94]

Anybody gotten stuck at this screen?

HELP! Apple has NO idea what to do.

 

[btr94]

AT&T rep still has no idea what to do... phone just sits at "connect to itunes" screen. What am I missing here?

 

[rsmith83]

Did you try unplugging the USB and plugging it back in?

 

[btr94]

Did you try unplugging the USB and plugging it back in?

Like fifty times. She (AT&T rep) had me swap SIM cards, unplug/replug phone, try to active old phone, etc...

Nothing has moved past this screen. Is it possibly something wrong with iTunes?

 

[d21mike]

Another thread on this forum talks about how to activate instantly by calling AT&T and giving them you SIM information and they can just activate it for you.

 

[Blackforge]

If you're on a PC, there has been activation issues with 3.0 itself, so I wonder if this might be related, but its something to try anyways. Otherwise try keeping to plug/unplugging, I guess.

If you're running Internet Explorer 8:
Go to Internet Options -> Advanced tab -> and disable "Check for server certificate revocation"

Then restart iTunes and IE8.