Cant install Catalina on MacBook Air early 2014

[ricardobach]

Hey there. Just that, can't install Catalina nore Mojave on MacBook Air early 2014. It freezes at the part shown in the attached image. Just that window freezes. You can use the mac normally outside of that window. Any suggestions?

 

[laker24life]

Same is happening here! I am trying to update my wife's old laptop. Please help!