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Cant receive facebook calls when app is closed

Lusitano

Lusitano

macrumors member
Original poster
Jan 29, 2014
47
36
:mad: hello. i just want to understand why this happens. so a have facebook messenger and whatsapp installed on my iphone 5s. heres the problem, i can only receive facebook calls when the app is open or running in the background, when using whatsapp i can have the app closed on the multitask and i can receive a call with no problem. i have tried enabling background app refresh and still this continuous. is this normal? why would facebook messenger have a call feature if to only works when the app is running? and why does whatsapp witch is owned by facebook doesn't have the same issue?

sorry for the bad english.
 
Xenc said:
Yes. Try checking your notification settings on the Facebook website. If that doesn't work try reinstalling the app.
Click to expand...

I did all that, but I also tested with some of my friends iPhones and None of them worked either, they only receive the call with the app opened on background
 
I believe this is usual behaviour. Apps like Skype, WhatsApp, etc cannot receive calls when not opened in the background.

Why not leave it open?
 
J.gerbes said:
I believe this is usual behaviour. Apps like Skype, WhatsApp, etc cannot receive calls when not opened in the background.

Why not leave it open?
Click to expand...

he said whatsapp works with it closed.


i have no idea really, but pure speculation would be that it's easy to have multiple facebook accounts that you can sign in and out of on multiple devices. therefore if you have it closed, which account are you using? how does it know whether to ring on your device?

with whatsapp your account is locked to your phone number, there is a much more 1:1 relationship between accounts and phones, accounts and people. (although i'm sure not always). therefore it can be fairly certain it can ring on the phone you have linked your account to.


is it an issue to leave it open?
 
GreyOS said:
he said whatsapp works with it closed.


i have no idea really, but pure speculation would be that it's easy to have multiple facebook accounts that you can sign in and out of on multiple devices. therefore if you have it closed, which account are you using? how does it know whether to ring on your device?

with whatsapp your account is locked to your phone number, there is a much more 1:1 relationship between accounts and phones, accounts and people. (although i'm sure not always). therefore it can be fairly certain it can ring on the phone you have linked your account to.


is it an issue to leave it open?
Click to expand...

I don't think it would be an issue at all
 
Lusitano said:
:mad: hello. i just want to understand why this happens. so a have facebook messenger and whatsapp installed on my iphone 5s. heres the problem, i can only receive facebook calls when the app is open or running in the background, when using whatsapp i can have the app closed on the multitask and i can receive a call with no problem. i have tried enabling background app refresh and still this continuous. is this normal? why would facebook messenger have a call feature if to only works when the app is running? and why does whatsapp witch is owned by facebook doesn't have the same issue?

sorry for the bad english.
Click to expand...

Don't close apps using the app switcher if you don't need to. It doesn't offer any benefit.
 
Stuke00 said:
Don't close apps using the app switcher if you don't need to. It doesn't offer any benefit.
Click to expand...

In some cases, like where VoIP type of things are involved it certainly can. While most apps won't, apps like Skype (and likely the ones discussed here) can and will use up more resources (and thus battery) as they remain in the background.
 
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