I have been using my own domain for email via the iCloud custom domain feature for over a year without issues until I suddenly stopped receiving mails nearly 3 weeks ago.
I have a primary address I use and secondary one I don’t use much. I can send via both addresses though the custom domain feature in iCloud but only the secondary address is receiving mails. If people send emails to my primary address the mail just vanishes somewhere into the unknown. They don’t get a “mailer daemon” or failed delivery. Both addresses are at the same domain.
I’ve spoken with Apple support quite a lot by now. We have tried to disable “custom domain” and deleted everything under that function and set it up again. I have even deleted all dns info provided by Apple at my external dns provider/host and re-entered the info again. So far no luck.
Apple for a long time suspected it was a problem at my external DNS provider/host, but for me that doesn’t make sense as none of my emails should be working then. They both belongs to the same domain. Also if I set up the DNS for the email to be delivered to my external/host everything works flawlessly.
So now I’ve made them look at it again and it’s with some “engineers” whom you can’t talk to and who doesn’t provide any updates.
And the annoying part is that I can’t set my email to be delivered to my external provider/host while they look into the issue. It’s a very long time to be without mail.
Is there anyone out there with a knowledge into mailservers and DNS who has an idea about what could be wrong because I’ve lost my faith in Apple and that they will eventually figure out be themselves.
I have a primary address I use and secondary one I don’t use much. I can send via both addresses though the custom domain feature in iCloud but only the secondary address is receiving mails. If people send emails to my primary address the mail just vanishes somewhere into the unknown. They don’t get a “mailer daemon” or failed delivery. Both addresses are at the same domain.
I’ve spoken with Apple support quite a lot by now. We have tried to disable “custom domain” and deleted everything under that function and set it up again. I have even deleted all dns info provided by Apple at my external dns provider/host and re-entered the info again. So far no luck.
Apple for a long time suspected it was a problem at my external DNS provider/host, but for me that doesn’t make sense as none of my emails should be working then. They both belongs to the same domain. Also if I set up the DNS for the email to be delivered to my external/host everything works flawlessly.
So now I’ve made them look at it again and it’s with some “engineers” whom you can’t talk to and who doesn’t provide any updates.
And the annoying part is that I can’t set my email to be delivered to my external provider/host while they look into the issue. It’s a very long time to be without mail.
Is there anyone out there with a knowledge into mailservers and DNS who has an idea about what could be wrong because I’ve lost my faith in Apple and that they will eventually figure out be themselves.