Looks like he may be on a PPC Mac. @Thewall, are you running OS X 10.5? What file system is your external hard drive formatted in (FAT32, NTFS, HFS+)? I don't think 10.5 can read NTFS, so that may be the problem. If that's the situation you're in, you'll either have to install some third party software to let you understand NTFS, or else connect the external hard drive to a PC, turn on file sharing, and transfer the files over a network.