Car act caggy somehow passcode not the same for App Store and what I use to unlock account

[By pool]

when i say forgot password in the app store it allows me to reset with passcode but when i enter the passcode its different than the one i enter when i unlock the phone and it’s a passcode unknown to me. Is this normal? I believe the apple customer service reps are messing with certain people they don’t like accounts. Apple csr act supper caggy when I call in. I’ve had multiple accounts hacked

 

[d123]

Yes, no, it’s not beyond the realm of the fairies either.