Carbonite Killed My Folders, Changed Bundle Bits

[silver25u]

I've been using Carbonite for online backup for several months. I finally had a need to restore last week. I'm now wishing I had selected someone else. Besides the fact there is no resuming a restore (i.e. you have to keep your computer on and restoring continuously even if that means days or even weeks straight), all of my restored data has "corrupted" folders. By this I mean that the folders are now seen as packages and you have to right click and use "see package contents" to see the files in the folders. Carbonite help was unhelpful to be polite. After much googling I stumbled upon the problem: When Carbonite restored my data, it flipped the "bundle bit" on each and every folder. I found an app named File Matey that allows me to change this back one folder at a time. Anyone have any experience with this behavior with Carbonite OR a solution to batch change folder/sub-folder bundle bits?

 

[LPZ]

I've been using Carbonite for online backup for several months. I finally had a need to restore last week. I'm now wishing I had selected someone else. Besides the fact there is no resuming a restore (i.e. you have to keep your computer on and restoring continuously even if that means days or even weeks straight), all of my restored data has "corrupted" folders. By this I mean that the folders are now seen as packages and you have to right click and use "see package contents" to see the files in the folders. Carbonite help was unhelpful to be polite. After much googling I stumbled upon the problem: When Carbonite restored my data, it flipped the "bundle bit" on each and every folder. I found an app named File Matey that allows me to change this back one folder at a time. Anyone have any experience with this behavior with Carbonite OR a solution to batch change folder/sub-folder bundle bits?

If you have the Developer Tools installed, you can use the SetFile command. For example,

SetFile -a b insert-path-here

 

[old-wiz]

UGH. I'm glad I don't use Carbonite.

 

[EmmEff]

I'm very curious to know what caused this... I don't use Carbonite, but Leo Laporte and Mac using friends swear by it and they are a show sponsor. There is a native OS X backup app as you know, so things like what you're experiencing should never have happened.

Please keep us posted. Have you contacted Carbonite support?

 

[silver25u]

I'm very curious to know what caused this... I don't use Carbonite, but Leo Laporte and Mac using friends swear by it and they are a show sponsor. There is a native OS X backup app as you know, so things like what you're experiencing should never have happened.

Please keep us posted. Have you contacted Carbonite support?

I actually selected Carbonite solely becuase of Leo Laporte's recommendation over Backblaze. So far I've contacted Carbonite support numerous times (email, chat, twitter) without getting someone that understands the problem let along how to fix it. I emailed Leo and did receive a response that he has forwarded my complaint to Carbonite. I still think very highly of Leo and his recommendations generally... but for me at least Carbonite is a fail on the service/performance and customer support.

 

[old-wiz]

I actually selected Carbonite solely becuase of Leo Laporte's recommendation over Backblaze. So far I've contacted Carbonite support numerous times (email, chat, twitter) without getting someone that understands the problem let along how to fix it. I emailed Leo and did receive a response that he has forwarded my complaint to Carbonite. I still think very highly of Leo and his recommendations generally... but for me at least Carbonite is a fail on the service/performance and customer support.

That's the real issue with the online backup services - customer support can be useless. In the future make sure you have more than one backup.

 

[silver25u]

That's the real issue with the online backup services - customer support can be useless. In the future make sure you have more than one backup.

True and agreed! My old external HD died so I ordered a new WD Elements 2TB from Amazon. But, before it arrived a pretty nasty problem developed causing giving me no choice but to try to restore from online only. The good thing is that I don't trust a single service so had also backed up my Documents folder to Dropbox and Sugarsync. So really the only folders in Carbonite limbo are iPhoto and iTunes. Loosing/Reconstructing iTunes will be a pain but not significant, it is my 100+GB iPhoto library that concerns me at the moment.

 

[LPZ]

it is my 100+GB iPhoto library that concerns me at the moment.

Is that iPhoto library stored in ~/Pictures, where ~ is your Home folder? Has your Pictures folder been turned into a package? Has each folder within the Pictures folder been turned into a package?

If so, it should be easy enough to use the SetFile command to recursively unset all those bundle bits.

 

[Michaelgtrusa]

I use iDrive.

 

[marshallbedsaul]

eh now I am really torn on using this or not crappy.