CBS All Access removed from Apple TV App

[Juventuz]

I bought an Apple TV 4k back in the summer and have been really enjoying it. Once the Apple TV app update came along I managed to get a number of streaming services to work flawlessly in the Apple TV app, in the Up Next section. Hulu, Amazon Prime, etc. CBS All Access used to work perfectly, new episodes would pop up and I could watch right through the app. We sub to CBS AA directly through the app, not as an Apple TV Channel.

Some time in December Apple removed CBS AA from the Connect To list of apps. It no longer shows up. If you go to Apple's website they still list CBS AA, but it hasn't been updated since mid-November.

Availability of supported apps in the Apple TV app - Apple Support

Learn which apps support the Apple TV app in your country or region.

support.apple.com

Neither Apple, nor CBS AA has an answer as to why it was removed for people that subscribe through CBS AA directly. Apple tells me if I want the feature to subscribe through their TV channels, while CBS tells me to ask Apple. I'm a bit disappointed that Apple would do this and take the functionality away just so they force you to subscribe through them and they get a cut.

 

[JBaby]

CBS has control of that. If they want it they just have implement it again. And CBSAA customer support is lacking. Always has been.

 

[Juventuz]

Strange, CBS told me it was an Apple decision to have it removed.

 

[JBaby]

Of course everyone will play the blame game. But other services with both a standalone app and an tv Channel support the TV app on the standalone apps.

 

[KBJ55]

It might have something to do with yearly subscriptions, why would Apple support an app that they're not getting any revenue from?

Does the TV app support other streaming services that have yearly subs?
[automerge]1578952575[/automerge]

I bought an Apple TV 4k back in the summer and have been really enjoying it. Once the Apple TV app update came along I managed to get a number of streaming services to work flawlessly in the Apple TV app, in the Up Next section. Hulu, Amazon Prime, etc. CBS All Access used to work perfectly, new episodes would pop up and I could watch right through the app. We sub to CBS AA directly through the app, not as an Apple TV Channel.

Some time in December Apple removed CBS AA from the Connect To list of apps. It no longer shows up. If you go to Apple's website they still list CBS AA, but it hasn't been updated since mid-November.

Availability of supported apps in the Apple TV app - Apple Support

Learn which apps support the Apple TV app in your country or region.

support.apple.com

Neither Apple, nor CBS AA has an answer as to why it was removed for people that subscribe through CBS AA directly. Apple tells me if I want the feature to subscribe through their TV channels, while CBS tells me to ask Apple. I'm a bit disappointed that Apple would do this and take the functionality away just so they force you to subscribe through them and they get a cut.

What, exactly, is that a list of? I see several services there, like HBO Go, that are not supported on the TV app. Maybe I'm missing your point.

 

[JBaby]

It might have something to do with yearly subscriptions, why would Apple support an app that they're not getting any revenue from?

Does the TV app support other streaming services that have yearly subs?

Doubt that. I had the yearly plan when I still had CBSAA as a standalone app. STARZ has a yearly plan and the app still works the TV app.

 

[Juventuz]

It might have something to do with yearly subscriptions, why would Apple support an app that they're not getting any revenue from?

Does the TV app support other streaming services that have yearly subs?
[automerge]1578952575[/automerge]

Apple isn't getting any revenue from the Disney+ app via Apple TV Channels (not sure if you can sub directly through Apple in the D+ app either), yet they still support the app.

What, exactly, is that a list of? I see several services there, like HBO Go, that are not supported on the TV app. Maybe I'm missing your point.

That's a list of apps that are supposed to work with the Apple TV app, where you can link them and new episodes will show up in the Up Next sections when they become available. I had HBO, subbed through HBO and not Apple TV Channels, and it worked just fine in the Apple TV app.
[automerge]1579008913[/automerge]
Anyways, I decided to try the 7 day free trial for CBS AA in the Apple TV app and it works flawlessly, the way it used to work for those that subbed through the CBS AA app directly. Guess we'll be switching sub methods.

 

[jbachandouris]

Are they trying to get people to leave them for Roku?

I don't care who's fault it is. Fix it!

 

[jasg49]

Apple isn't getting any revenue from the Disney+ app via Apple TV Channels (not sure if you can sub directly through Apple in the D+ app either), yet they still support the app.

Apple seems to support only a limited number (four?) of outside subscriptions. Until I added Disney+, my 'Channels' included Apple TV+, HBO (from Prime), Showtime & STARZ (from YTTV) and PBS.

After adding Disney+, PBS was gone but is still connected and present in 'Up Next'. Also in 'Up Next' are Hulu, Prime Video and Curiosity Stream - but not listed in 'Channels'.

'What to Watch' appears to show shows from CBS & FOX but clicking on them suggests Hulu or subscribing, even though they are Connected Apps.

I just don't understand the purpose of a Connected App - other than confusion.

What has happened to Apple consistency?

 

[benji888]

Since this is not just a CBS AA problem, ATV+ and channels are new, and tvOS is xx.0, it is possible this is a bug...report it to Apple as such...try here:

Feedback - Apple TV

Apple wants to hear from you. Send us your comments and feedback about Apple TV.

www.apple.com

 

[JBaby]

Apple isn't getting any revenue from the Disney+ app via Apple TV Channels (not sure if you can sub directly through Apple in the D+ app either), yet they still support the app.

I subscribed to Disney+ via iTunes billing since I have an Card.