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Charging Issue... Is apple really this bad?

I

iabm

macrumors member
Original poster
Apr 25, 2017
79
13
Just been using my MBP as normal with an external display. Suddenly everything went off... I thought we'd had a power cut but we hadn't. I took my laptop from the stand it was still on and working. I then got the smell of burning and thought oh no...

Skip forward a few seconds of oh **** and I'm now lost as to what it could be. The laptop seems fine and the two USB-C ports work with the dongle I use but when I plug the charger in, it doesn't recognise it and still shows as running off the battery. The only other item I have with USB-C is my iPad so I thought I'd try the MBP charger on that to see if the cable/brick was the issue. It would appear not and it appeared to charge the iPad.

I'm now at a loss as to what to do. I've spoken to my local Apple reseller who has said their Apple Tech is not in until January, I have a laptop that on the face of it works but doesn't charge and a charger that doesn't work on the laptop but does on the iPad. I've tried a different USB-C cable and that doesn't work either. I wonder, could it be the charging element on the laptop?

Does anyone have any ideas? I'm really starting to judge the ability of Apple and the quality of products. This isn't the first time I've had an issue with a new product. My iPad Pro logic board went just after a year of having it!

Any help or ideas would be great.


Thanks,
Ben
 
Did you try the iPod charger on the MBP? If they both work on the iPad and not on the MBP you'll know the MBP is damaged. Do you have an Apple store close?
 
Thanks for the comment. I didn't try that but just have and it doesn't charge the laptop. So, I'll guess the laptop has an issue. Strange as both USB-C ports work when plugging a device in. Unsure what else it could be unless there is a separate charging element in there? My nearest store isn't too far but we have an authorised dealer in the city. They've said they'll take a look but the Apple Tech from there isn't back until Jan. Not ideal when I need to do work!
 
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I have another MBP I can use. Just think it's bad that this happens all of a sudden. I did wonder if it's because I mainly use AC power and not the battery and I run an external display but others I see online seem to be fine. I take it of AC power once a week, run the battery down and then plug it back in.
 
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That sounds bad. Did you try to reset the SMC? That might correct the charging problem.
 
iabm said:
Granted but surely not on a new MBP less than a year old?!
Click to expand...

My $100,000 Tesla died after 5 days. Left me stranded and I had to walk 3 miles home with 30 pounds of gear. They fixed in a couple of days.

Problem was fixed by connection reset, like any computer.
[automerge]1577039976[/automerge]
iabm said:
... I've spoken to my local Apple reseller who has said their Apple Tech is not in until January,
Click to expand...

Really? Contact Apple directly and see what they can do.
 
Last edited:
  • Wow
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looks like the logic board failed, you need replacement
jerryk said:
My $100,000 Tesla died after 5 days. Left me stranded and I had to walk 3 miles home with 30 pounds of gear. They fixed in a couple of days.

Problem was fixed by connection reset, like any computer.
[automerge]1577039976[/automerge]


Really? Contact Apple directly and see what they can do.
Click to expand...

electric cars are total meh
 
Your MBP should still charge/show the charging symbol when you connect the 18W charger to it. That's what happened when I plugged the 18W charger from my iPP into my 15" MBP.

Have you tried the charger on both sides of your MBP (if you have ports on both sides). I would definitely take it in for service if you are unable to charge it.
 
It sounds like your laptop is broken and you should service it. And no, an isolated case of a laptop charging system does not mean that Apple’s quality is bad ;)
 
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