Citrix Web Problem After Snow Leopard

[Ellen]

Has anyone here experienced this problem?

I use Citrix Web to access my office network. It was working fine on my iMac for several after I installed Snow Leopard. But today, I'm getting an odd error message. I log in, and then a box pops up that says I need to make sure that the remote server is listening on Port 1494. I am not able to connect to my office network. Has Snow Leopard changed anything so that another program is using that port?

I have not upgraded my Macbook yet and I was able to connect, so I don't think my office network is the problem. I have tried Safari in both 32 bit and 64 bit, and I've tried more than one Citrix client.

So there must be setting on my computer I need to change - if I could only determine what it is.

Thanks in advance.

 

[Ellen]

In case this makes sense to anyone:

- The network person at work who is trying to help me thinks it's an authentication problem. My system won't recognize the .ica file for the Citrix client program. It opens up as text.

- Don't know if it's related, but Time Machine also has been buggy - I can't run it with my Time Capsule using the "registered user" setting - it won't accept my passwork even though I know it's right. Another authentication problem?

But repairing keychain etc. doesn’t help.

 

[xraydoc]

Odd. I use Citrix too to get into work and it ran fine on my desktop after the Snow Leopard update. Haven't tried it on my laptop but I'll give it a go when I get home.

Try reinstalling [the latest version of] Citrix and see what happens.

Edit: I just re-read the original post. You're referring to Citrix Web, which I am unfamiliar with. I use the Citrix ICA client on my Mac - not sure if that and Citrix Web are one and the same.

 

[Ellen]

It may be a java issue. Citrix web uses java or a local client; I didn't have the local client installed. Once we got it installed, I can connect - though currently I have to run it using Firefox or 32 bit Safari.

 

[LbrTradr]

Odd. I use Citrix too to get into work and it ran fine on my desktop after the Snow Leopard update. Haven't tried it on my laptop but I'll give it a go when I get home.

Try reinstalling [the latest version of] Citrix and see what happens.

Edit: I just re-read the original post. You're referring to Citrix Web, which I am unfamiliar with. I use the Citrix ICA client on my Mac - not sure if that and Citrix Web are one and the same.

xraydoc - I run the Citrix ICA Client for the Mac too but Snow Leopard broke it for me and I have another 5 computers to deal with. Luckily I have only loaded my MacBook at home to test everything first. Which version are you using? I'm using 10.00.603. I've had to load Microsoft Remote Desktop for Mac but it doesn't run near as well as the Citrix Client.

I just got home and figured out my problem. It works great again, whew.........

 

[LbrTradr]

In case this makes sense to anyone:

- The network person at work who is trying to help me thinks it's an authentication problem. My system won't recognize the .ica file for the Citrix client program. It opens up as text.

- Don't know if it's related, but Time Machine also has been buggy - I can't run it with my Time Capsule using the "registered user" setting - it won't accept my passwork even though I know it's right. Another authentication problem?

But repairing keychain etc. doesn’t help.

This is the same problem I had. Right click on the app and go to "get info" you will see where it says "open with" will say textedit. Change that to open with "Citrix ICA Client". I think that will do it.

 

[GoCubsGo]

Funny thing about that, Citrix is the only thing that worked better!

 

[chrislluff1976]

Imitate another browser...

Try this when connecting to Citrix with Safari in 32 bit mode...

Open a terminal and paste in the following;

defaults write com.apple.Safari IncludeDebugMenu 1

Open up safari and select Develop (version 4.04), choose User Agent and set the value to IE8 or Firefox. Navigate to your metaframe page and see if that gets it....it works for me!

Chris

 

[Ellen]

For whatever reason, my iMac is fine with Snow Leopard, Citrix Dazzle and Firefox. For my Macbook (also Snow Leopard) I had to downgrade to the prior version of Citrix, and I've been using that.

 

[chrislluff1976]

Really...that is odd...was your iMac an upgrade to 10.6 or a clean install?

Update: Citrix also works with Safari loaded in 64bit!

C

 

[Ellen]

Both my iMac and Macbook installs were upgrades.

Is this a new version of Citrix? Last I read it wouldn't work with 64 bit and I didn't see anything recent in their Web forums.

 

[chrislluff1976]

I have actually tried this now with both 32 and 64 bit safari...all working fine as long as I set the browser emulation to IE8.

C