Connecting to network problem

[ajvizzgamer101]

My friend bought a new netgear router today. He plugged it in and was ready to get on the internet. The problem is, he can't get on the internet. He is able to connect to the router though. We also tried unplugging the router from the modem and plugging the ethernet straight into his Macbook Pro. From there the internet works perfectly. It is like the modem and the router are not connecting.

 

[stev3n]

Is your friend trying to connect hard wired or wirelessly to the internet? Whenever, I got a new router i unplugged my modem first and then plugged it back in. Once the modem came back up, I connected the router and everything worked. When you plugged the Ethernet cable from the modem into the router did you plug it into the WAN Port? If you are trying to setup a wireless connection, I think you need to open Safari and goto 192.168.1.1 to configure the router for wireless. I found some information on netgear support, hope this helps.