Constant crashing

[martinchivers]

2017 12 inch MacBook.

(Running big sur 11.6.1) 8 gig ram and 250 gig hard drive. With 86gig available. It says it’s “flash storage” i’m not sure if that’s an SSD.



It’s constantly crashing. May run for a couple of minutes only. It’s not battered, very good condition. But something is going on. Any suggestions would be most helpful. I’m trying to do something on it now and it’s crashed 8 times in 20 minutes. Finally stopped crashing after around 15 crashes.



When booting I (normally) get a box saying “verifying Microsoft outlook”. Which is installed, but not used.



I don’t have antivirus software but don’t think it has a virus.



Any pointers would be most welcome.

 

[martinchivers]

Update. I downloaded and tried to install Ventura. That failed (see screenshot). I also tried to update the existing (big Sur). But now will not boot at all. So i’m stuck

Below is the crash report. Well beyond my expertise to decipher this.

panic(cpu 0 caller 0xffffff80067c5396): Kernel trap at 0xffffff80066af597, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000110fea000, CR3: 0x000000001a7fe000, CR4: 0x00000000003626e0

RAX: 0x2000000000000038, RBX: 0xffffff8690239140, RCX: 0x0000000000000000, RDX: 0xffffffa09082bcc0

RSP: 0xffffffa09082bc90, RBP: 0xffffffa09082bc90, RSI: 0xffffff8690239140, RDI: 0xffffff80074c7900

R8: 0x0000000000000000, R9: 0x0000000140000190, R10: 0x0000000000000004, R11: 0xffffff80074b5940

R12: 0x00000000ffffffff, R13: 0xffffff8690239140, R14: 0x0000000000000005, R15: 0x0000000000000000

RFL: 0x0000000000010046, RIP: 0xffffff80066af597, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000110fea000, Error code: 0x0000000000000000, Fault CPU: 0x0, PL: 1, VF: 0



Backtrace (CPU 0), Frame : Return Address

0xffffff80065561e0 : 0xffffff800668d25d

0xffffff8006556230 : 0xffffff80067d49d3

0xffffff8006556270 : 0xffffff80067c4fca

0xffffff80065562c0 : 0xffffff8006631a2f

0xffffff80065562e0 : 0xffffff800668ca7d

0xffffff8006556400 : 0xffffff800668cd73

0xffffff8006556470 : 0xffffff8006e9d8fa

0xffffff80065564e0 : 0xffffff80067c5396

0xffffff8006556660 : 0xffffff80067c507d

0xffffff80065566b0 : 0xffffff8006631a2f

0xffffff80065566d0 : 0xffffff80066af597

0xffffffa09082bc90 : 0xffffff80066ae894

0xffffffa09082bd50 : 0xffffff80066e2a34

0xffffffa09082be10 : 0xffffff80066e6845

0xffffffa09082be50 : 0xffffff800695a2bc

0xffffffa09082be80 : 0xffffff80066d3975

0xffffffa09082bef0 : 0xffffff80066d48e4

0xffffffa09082bfa0 : 0xffffff800663113e



Process name corresponding to current thread: kernel_task



Mac OS version:

20G224



Kernel version:

Darwin Kernel Version 20.6.0: Tue Oct 12 18:33:42 PDT 2021; root:xnu-7195.141.8~1/RELEASE_X86_64

Kernel UUID: ABC69550-60C2-34FE-B307-C24A8C39309C

KernelCache slide: 0x0000000006400000

KernelCache base: 0xffffff8006600000

Kernel slide: 0x0000000006410000

Kernel text base: 0xffffff8006610000

__HIB text base: 0xffffff8006500000

System model name: MacBook10,1 (Mac-EE2EBD4B90B839A8)

System shutdown begun: NO

Panic diags file available: YES (0x0)

Hibernation exit count: 0



System uptime in nanoseconds: 720227519232

Last Sleep: absolute base_tsc base_nano

Uptime : 0x000000a7b0e7d0d6

Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000

Wake : 0x0000000000000000 0x000000033f25bc2e 0x0000000000000000

last started kext at 121781536005: @filesystems.smbfs 3.6.1 (addr 0xffffff7fa1f46000, size 491520)

last stopped kext at 244478164532: >!AGFXHDA 100.1.433 (addr 0xffffff7f9fcc5000, size 389120)

loaded kexts:

@filesystems.smbfs 3.6.1

>AudioAUUC 1.70

@filesystems.autofs 3.0

@fileutil 20.036.15

>!APlatformEnabler 2.7.0d0

>AGPM 122.1

>X86PlatformShim 1.0.0

>!AGraphicsDevicePolicy 6.3.5

@AGDCPluginDisplayMetrics 6.3.5

>pmtelemetry 1

|IOUserEthernet 1.0.1

>!AUpstreamUserClient 3.6.8

>usb.!UUserHCI 1

>!AHDA 283.15

|IO!BSerialManager 8.0.5d7

@Dont_Steal_Mac_OS_X 7.0.0

>!AHV 1

>!ADiskImages2 1

>!A!IKBLGraphics 16.0.5

>!ACameraInterface 7.6.0

>!A!IPCHPMC 2.0.1

>!ABacklight 180.3

>!AMCCSControl 1.14

>!A!ISlowAdaptiveClocking 4.0.0

>eficheck 1

>!A!IKBLGraphicsFramebuffer 16.0.5

>!ASMCLMU 212

@filesystems.apfs 1677.141.2

>!AFileSystemDriver 3.0.1

@filesystems.tmpfs 1

@filesystems.hfs.kext 556.100.11

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

>!ATopCaseHIDEventDriver 4050.1

>AirPort.BrcmNIC 1400.1.1

@private.KextAudit 1.0

>!ASmartBatteryManager 161.0.0

>!AACPIButtons 6.1

>!ARTC 2.0

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

@!ASystemPolicy 2.0.0

@nke.applicationfirewall 311

|IOKitRegistryCompatibility 1

|EndpointSecurity 1

@kext.triggers 1.0

>!AGraphicsControl 6.3.5

>DspFuncLib 283.15

@kext.OSvKernDSPLib 529

|IOAVB!F 940.4

|IOEthernetAVB!C 1.1.0

|IO!BHost!CUARTTransport 8.0.5d7

|IO!BHost!CTransport 8.0.5d7

>!ABacklightExpert 1.1.0

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

@!AGPUWrangler 6.3.5

@plugin.IOgPTPPlugin 985.2

>!AHDA!C 283.15

|IOHDA!F 283.15

|IONDRVSupport 585.2

|IOAudio!F 300.6.1

@vecLib.kext 1.2.0

>!ASMBus!C 1.0.18d1

|IOSlowAdaptiveClocking!F 1.0.0

>!A!ILpssUARTv1 3.0.60

>!A!ILpssUARTCommon 3.0.60

>!AOnboardSerial 1.0

|IOSerial!F 11

|IOAccelerator!F2 442.9

@!AGraphicsDeviceControl 6.3.5

|IOGraphics!F 585.2

>!AXsanScheme 3

>!ABSDKextStarter 3

|IOSurface 290.8.1

@filesystems.hfs.encodings.kext 1

>!AActuatorDriver 4440.3

>!AHIDKeyboard 224

>!AMultitouchDriver 4440.3

>!AInputDeviceSupport 4400.35

>!AHS!BDriver 4050.1

>IO!BHIDDriver 8.0.5d7

>!AHSSPIHIDDriver 61

>!AHSSPISupport 61

>!A!ILpssSpi!C 3.0.60

|IO80211!F 1200.12.2b1

|IOSkywalk!F 1

>mDNSOffloadUserClient 1.0.1b8

>corecapture 1.0.4

|IONVMe!F 2.1.0

>usb.!UHostPacketFilter 1.0

|IOUSB!F 900.4.2

>!AHPM 3.4.4

|IOThunderbolt!F 9.3.2

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!A!ILpssI2C 3.0.60

>!A!ILpssGspi 3.0.60

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$!AImage4 3.0.0

|IOTimeSync!F 985.2

|IONetworking!F 3.4

>DiskImages 493.0.0

|IO!B!F 8.0.5d7

|IOReport!F 47

|IO!BPacketLogger 8.0.5d7

$quarantine 4

$sandbox 300.0

@Kext.!AMatch 1.0.0d1

|CoreAnalytics!F 1

>!ASSE 1.0

>!AKeyStore 2

>!UTDM 511.141.1

|IOUSBMass!SDriver 184.140.2

|IOSCSIBlockCommandsDevice 436.140.1

|IO!S!F 2.1

|IOSCSIArchitectureModel!F 436.140.1

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!ACredentialManager 1.0

>KernelRelayHost 1

|IOUSBHost!F 1.2

>!UHostMergeProperties 1.2

>usb.!UCommon 1.0

>!ABusPower!C 1.0

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

>!AACPIPlatform 6.1

>!ASMC 3.1.9

|IOPCI!F 2.9

|IOACPI!F 1.4

>watchdog 1

@kec.pthread 1

@kec.corecrypto 11.1

@kec.Libm 1

 

[cjbriare]

Can you get into the recovery system? (restart and hold command-R)
Does it crash on that side?

Might help narrow it down software vs. hardware issue

 

[MiamiBeach]

First thing I would do is back up all your important files, documents, photos, etc. to a usb drive, external disk if you are having problems.

Have you had a chance to try what cjbriare said above? Disk utility can test the drive for you. You can also reinstall your operating system from here.

Alternatively, if you prefer, you can make an appointment at your local Apple Store and they can run diagnostics for you and let you know what the issue is.

Do let us know how you get on.

 

[BrianBaughn]

How long were you running Big Sur before this started happening?

Did you do a clean install of Big Sur or did you upgrade an older version of macOS?

 

[martinchivers]

thank you guys. I have repaired it. but it too an entire evening. booted in recovery mode (didn't work). and safe mode. round and round and constantly failed. eventually, worked but now I'm not entirely sure how. Its now running High Sierra. its entirely wiped everything, but thats not a problem as I have an iMac & everything is on iCloud. so I'm up and running again.

The MacBook is a 2017 12 inch (YES 12 inch). I'm hoping now to install the latest OS (Ventura?). but not entirely sure its comparable, as the apple site says 2017 mocbook pro & air but no mention of the 12 inch (which is neither of those). I think mine is called a "MacBook retina" but i'm not entirely sure. for future reference, can I go into an apple store for help, with an old machine? Martin

 

[cjbriare]

The MacBook is a 2017 12 inch (YES 12 inch). I'm hoping now to install the latest OS (Ventura?). but not entirely sure its comparable, as the apple site says 2017 mocbook pro & air but no mention of the 12 inch (which is neither of those). I think mine is called a "MacBook retina" but i'm not entirely sure. for future reference, can I go into an apple store for help, with an old machine? Martin

Yes your model is compatible with Ventura, it's listed on the site for 2017+ MacBook.

Perhaps the erase and install helped? It sounds like you initiated the recovery option to reinstall the OS that shipped with your Mac. You could certainly try to upgrade to Ventura and see where it goes, but be prepared to play the waiting game again for upgrade/possible rollback if it crashes again afterward

 

[martinchivers]

Thank you. Yeah. That’s exactly what I was thinking. I’ve had to set up email accounts again and lots of stuff, so may as well get on with upgrading (correct terminology?) before going too far down the route of setting it all up again.

I decided that I may as well install Ventura. However, no mention of that in (apple logo)-about this Mac-software update. Cant see anything in system preferences either. I also looked in App Store and the apple website. Its defiantly comparable with my laptop. I'm a bit confused, to say the least.

 

[Pedro147]

Thank you. Yeah. That’s exactly what I was thinking. I’ve had to set up email accounts again and lots of stuff, so may as well get on with upgrading (correct terminology?) before going too far down the route of setting it all up again.

I decided that I may as well install Ventura. However, no mention of that in (apple logo)-about this Mac-software update. Cant see anything in system preferences either. I also looked in App Store and the apple website. Its defiantly comparable with my laptop. I'm a bit confused, to say the least.

Glad you sorted this out but a bit of advice if I may. This thing will die from one of two things. SSD or CPU failure. They all do eventually but just a warning. Macbook Retina 12" is the worst model that Apple ever made. Having no fan was the biggest contributor to premature death. See here https://www.macrumors.com/2022/07/0... is clear,power efficient Apple silicon chips.

 

[martinchivers]

Glad you sorted this out but a bit of advice if I may. This thing will die from one of two things. SSD or CPU failure. They all do eventually but just a warning. Macbook Retina 12" is the worst model that Apple ever made. Having no fan was the biggest contributor to premature death. See here https://www.macrumors.com/2022/07/09/12-inch-macbook-discontinued-three-years-ago/#:~:text=In hindsight, it is clear,power efficient Apple silicon chips.

Thanks. I specifically wanted the 12 inch. The 11 is too small and 13 too big. I really like it, but didn’t know there were issues with this model. I don’t have any important data on it so if it fails won’t be a major problem for me. Worth knowing though.

 

[MiamiBeach]

Thanks. I specifically wanted the 12 inch. The 11 is too small and 13 too big. I really like it, but didn’t know there were issues with this model. I don’t have any important data on it so if it fails won’t be a major problem for me. Worth knowing though.

I am also a huge fan of the 12 inch MacBook. It is the perfect size for portability. I not too long ago purchased a fully loaded 2017 hoping it will give me another several years of service.