caspergirl
macrumors regular
Hi! I have an iPhone 5s 18months old. Without any reason yesterday when i watched a video i saw a white screen with the apple logo and i was unable to turn off the phone. I tried a hard reset, i tried to enter my phone into DFU mode and recovery mode in order to perform a restore with my mac. However, even if i tried two different mac computers and three different cables i am unable to restore my phone because there is an error 4013 appearing on iTunes (i have the latest edition and i dont have any computer updates pending). I spoke with apple uk and the representative told me that i have to contact apple Greece (I'm in Greece for holidays) because it seems like a logic board problem. Today i spoke with apple in Greece and they told me that even if my phone is out of warranty I'm entitle for the 6 years consumer law guarantee under the UK law. As a result the repair or replacement of my phone will be without any charge. Is this correct given that the phone is in excellent condition and it's clearly not my fault the problem? According to what i red, after the six first months i have to prove that the problem is preexisting in the device. In that case how can i prove it? I never used my phone without protective case or screen protector, there is not even a minor scarf on my phone and of course it is not water-damaged etc