Contacts GONE after enabling iCloud!

[gladoscc]

My friend has an iPhone without iCloud enabled, and with no backups. So, I helped him enable iCloud for the purposes of iCloud Backups. When enabling, it asked if I want to merge data like Safari bookmarks, etc, and I selected 'Merge'.

A day later, he called me and told me that all of his contacts have disappeared. His contact list is now empty. There are no iTunes backups.

He has tried:

* Disabling contacts on iCloud settings (no prompt): still no contacts
* Re-enabling contacts in iCloud settings (no prompt): still no contacts

What can he do? There are a lot of important contacts, unfortunately...

 

[BrianBaughn]

First, it seems that they were so important that the only place he had them was on that iPhone.

Has he checked the iCloud web portal to see if they are there? I would expect that they aren't but that's the first thing to check.

 

[gladoscc]

First, it seems that they were so important that the only place he had them was on that iPhone.

This is why I got him to enable iCloud backup. He's not that savvy with technology.

Unfortunately, it seems the act of enabling iCloud wiped his contacts.