Could swollen battery prevent Macbook from starting?

[tema_604]

Hello! My MacBook Pro 2018 (A1990) suddenly stopped starting and reacting to AC power connector. After trying SMC reset I've decided to look inside and found that several segments of the battery has swollen.

Could this possibly be the reason why notebook does not start, or the problem lies deeper?

I'm asking this because I get stuck on Bohol, Philippines and the closest Apple service is on Cebu. It is not possible to get there now in person, so before sending Mac to them I wanted to try other options, like replacing the battery.

Thanks!

 

[Saad-M]

I can’t say for certain. But you would be best advised to get those batteries replaced as soon as possible since they may keep swelling over time as gas builds up. I had mine done last week for my MBP 15” 2017, which only had 61 cycles.

 

[Apple_Robert]

Unless you have the proper tools and know what you are doing with a replacement battery, it is best to wait and have Apple do the replacement.

 

[Fishrrman]

Can you call Apple directly?
DO NOT call a "3rd party service provider".
Call APPLE.

If you can't get to them, they'll send you a prepaid shipping box in which to return the MBP to them.
They'll replace the battery, either under warranty (a 2018 may qualify for that), but even if they require you to pay, it's $199 (US). Hopefully it won't be much different where you are.

Of course, you won't have it "in your hands" while it's getting fixed, but Apple will do the job right, and I predict you'll be pleased with the outcome...

 

[tema_604]

Thanks everybody for the answers!

Unless you have the proper tools and know what you are doing with a replacement battery, it is best to wait and have Apple do the replacement.

Yes, I'm capable of replacing the battery myself, I'm just not sure it will resolve the situation. I've seen many pictures with swollen batteries on the internet, and all of them looked even worse than mine, but the laptops were still working. This is the main reason why I have started this topic - to understand, could bad battery possibly be the reason why my Mac does not start or even reacting to connecting power. Or may be something happened to logic board, while the battery just went bad in its own.

Can you call Apple directly?
DO NOT call a "3rd party service provider".
Call APPLE.

If you can't get to them, they'll send you a prepaid shipping box in which to return the MBP to them.
They'll replace the battery, either under warranty (a 2018 may qualify for that), but even if they require you to pay, it's $199 (US). Hopefully it won't be much different where you are.

Of course, you won't have it "in your hands" while it's getting fixed, but Apple will do the job right, and I predict you'll be pleased with the outcome...

I cat't get to Apple from where I am now. I have a so called "Premium Authorised Service Center" from Apple web site. Support (via chat on their site) suggested me go to them. How do you think, could they be the right guys to help?

Thanks!

 

[jerryk]

Thanks everybody for the answers!


Yes, I'm capable of replacing the battery myself, I'm just not sure it will resolve the situation. I've seen many pictures with swollen batteries on the internet, and all of them looked even worse than mine, but the laptops were still working. This is the main reason why I have started this topic - to understand, could bad battery possibly be the reason why my Mac does not start or even reacting to connecting power. Or may be something happened to logic board, while the battery just went bad in its own.



I cat't get to Apple from where I am now. I have a so called "Premium Authorised Service Center" from Apple web site. Support (via chat on their site) suggested me go to them. How do you think, could they be the right guys to help?

Thanks!

Without getting the system in for diagnosis it is going to be hard to know what is causing your issue. Could be the battery or something else.

But if Apple suggested you go a certain route, that is what I would do.