Hi,
I use Windows XP. Yesterday when I synced my phone, I got the crash diagnostic message. I clicked yes to send the info to Apple. I then disconnected and immediately synced again, without doing anything else with the computer or the phone and I got the crash diagnostic message again. I looked in the crash log folder and discovered that a crash log had not been created the last time I synced. No matter how many times I told iTunes to send the crash diagnostic, I got the crash message each time I synced and a crash log is never created. I know I've been able to send crash data in the past because I have several older crash logs. I did a hard restart of my iPhone, did a phone restore and also uninstall/reinstalled iTunes and the problem remains.
I took it the Apple Store today and at first, they thought something had gone screwy with Windows on my computer, which is a reasonable guess. But when we hooked my iPhone up to the Windows machine at the store, we were able to reproduce the problem, which seems to indicate that it's a problem with the phone, not my Windows install since what are the odds the Windows machine at the store also got corrupted in the same manner?
Then we synced the phone with Mac OS and clicked yes to send the crash diagnotic. When we synced again under Mac OS, we did not get the diagnostic message. Then, we synced under Windows again and this time, the diagnostic message did not appear. It appears under Mac OS, the crash diagnostic log was generated and sent. So now we have two pieces of evidence that contradict each other: one seems to indicate that the phone is the problem - since it's highly unlikely that two separate Windows machines would have the same problem - while the fact that the crash diagnotic worked under Mac OS points to Windows as the culprit.
Anyone have a similar experience?
I use Windows XP. Yesterday when I synced my phone, I got the crash diagnostic message. I clicked yes to send the info to Apple. I then disconnected and immediately synced again, without doing anything else with the computer or the phone and I got the crash diagnostic message again. I looked in the crash log folder and discovered that a crash log had not been created the last time I synced. No matter how many times I told iTunes to send the crash diagnostic, I got the crash message each time I synced and a crash log is never created. I know I've been able to send crash data in the past because I have several older crash logs. I did a hard restart of my iPhone, did a phone restore and also uninstall/reinstalled iTunes and the problem remains.
I took it the Apple Store today and at first, they thought something had gone screwy with Windows on my computer, which is a reasonable guess. But when we hooked my iPhone up to the Windows machine at the store, we were able to reproduce the problem, which seems to indicate that it's a problem with the phone, not my Windows install since what are the odds the Windows machine at the store also got corrupted in the same manner?
Then we synced the phone with Mac OS and clicked yes to send the crash diagnotic. When we synced again under Mac OS, we did not get the diagnostic message. Then, we synced under Windows again and this time, the diagnostic message did not appear. It appears under Mac OS, the crash diagnostic log was generated and sent. So now we have two pieces of evidence that contradict each other: one seems to indicate that the phone is the problem - since it's highly unlikely that two separate Windows machines would have the same problem - while the fact that the crash diagnotic worked under Mac OS points to Windows as the culprit.
Anyone have a similar experience?