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Crash Party - 2011 iMac 27"

M

mac mac mac

macrumors regular
Original poster
Oct 8, 2008
133
0
Bellevue, WA
Hi,

I got this iMac back in 12/2011, and it's not as reliable as my previous Mac. This computer crashes on a regular basis (average once a week), and it's driving me insane. It came with Lion, and I have done fresh install a couple of times, and it doesn't seem to help. I also experience kernal panic every now and then, but it seems to go away after I took out the ram modules, and put it back in (I have 16GB of ram). I ran some 3rd party ram test, and it passed.

Now that ML came out, I did a clean install again yesterday and it's now crashed at least 3 times already. One time during the installation process (it said computer is restarting but it stuck at the 0 second screen). Another time www when I was transferring the data files back to the newly installed OS X. One time when I put the screen to sleep, and another when I ran disk permission. I seriously don't think that's normal. I called AppleCare before, and they could tell me what's wrong. This is the latest crash report. Do you guys have any idea what's wrong with this computer? I really like the iMac, and it's been problematic every since I bought it. Thanks for your help.

P.S. the computer tends to crash more often when I try to restart it or shutdown, or waking up from sleep. Although it happens in other normal situation as well. I have my Drobo connected via FW and WD Password HD that uses as TM (connected behind the Drobo's FW), and my TrippLite UPS via USB. I have nothing else connected behind the iMac.

-----------------------------------------------------

Interval Since Last Panic Report: 10132 sec
Panics Since Last Report: 1
Anonymous UUID: B3625FFB-15C0-440A-9320-ABE300563E2A

Sun Jul 29 11:03:38 2012
panic(cpu 6 caller 0xffffff800a2b7b95): Kernel trap at 0xffffff800a25e689, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff80baddecb7, CR3: 0x0000000047c3803f, CR4: 0x00000000000606e0
RAX: 0xffffff80baddecaf, RBX: 0xffffff8040f94460, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000028
RSP: 0xffffff81dadeb488, RBP: 0xffffff81dadeb4b0, RSI: 0x0000000000000002, RDI: 0xffffff8040de60a0
R8: 0x0000000000000021, R9: 0x0000000000000fff, R10: 0xffffff81dadeb150, R11: 0xffffff8040f94460
R12: 0xffffff8040f94462, R13: 0x0000000000000000, R14: 0xffffff8040f94470, R15: 0xffffff8040de60a0
RFL: 0x0000000000010286, RIP: 0xffffff800a25e689, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80baddecb7, Error code: 0x0000000000000000, Fault CPU: 0x6

Backtrace (CPU 6), Frame : Return Address
0xffffff81dadeb120 : 0xffffff800a21d5f6
0xffffff81dadeb190 : 0xffffff800a2b7b95
0xffffff81dadeb360 : 0xffffff800a2ce4ad
0xffffff81dadeb380 : 0xffffff800a25e689
0xffffff81dadeb4b0 : 0xffffff800a586c3e
0xffffff81dadeb4c0 : 0xffffff800a2f1941
0xffffff81dadeb510 : 0xffffff800a2f0fe1
0xffffff81dadeb550 : 0xffffff800a2f7d96
0xffffff81dadeb580 : 0xffffff800a2efd6e
0xffffff81dadeb640 : 0xffffff800a4f1412
0xffffff81dadeb740 : 0xffffff800a4f95d2
0xffffff81dadeb960 : 0xffffff800a311634
0xffffff81dadeb9a0 : 0xffffff800a2eb75c
0xffffff81dadeba20 : 0xffffff800a2eb14e
0xffffff81dadebae0 : 0xffffff800a309150
0xffffff81dadebb90 : 0xffffff800a2fbb09
0xffffff81dadebc40 : 0xffffff800a2fc2d4
0xffffff81dadebf50 : 0xffffff800a5e17da
0xffffff81dadebfb0 : 0xffffff800a2cecf3

BSD process name corresponding to current thread: repair_packages

Mac OS version:
12A269

Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x000000000a000000
Kernel text base: 0xffffff800a200000
System model name: iMac12,2 (Mac-942B59F58194171B)

System uptime in nanoseconds: 10499964612104
last loaded kext at 27253593285: com.apple.driver.AppleBluetoothHIDKeyboard 165.5 (addr 0xffffff7f8bc62000, size 24576)
loaded kexts:
com.attotech.driver.ATTOiSCSI 3.4.1b1
com.TrustedData.driver.VendorSpecificType00 1.5.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.0f2
com.apple.driver.AppleHDA 2.3.0f2
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.kext.AMDFramebuffer 8.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMuxControl 3.2.6
com.apple.iokit.IOBluetoothUSBDFU 4.0.9f8
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.AMDRadeonAccelerator 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD3000Graphics 8.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 8.0.0
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.AppleFireWireStorage 3.1.0
com.apple.driver.initioFWBridge 3.1.0
com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit 3.1.0
com.apple.driver.LSI_FW_500 3.1.0
com.apple.driver.Oxford_Semi 3.1.0
com.apple.driver.StorageLynx 3.1.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AirPort.Atheros40 600.70.23
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBUHCI 5.1.5
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f8
com.apple.driver.AppleMultitouchDriver 235.27
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.iokit.IOAcceleratorFamily 19.0.26
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.kext.AMD6000Controller 8.0.0
com.apple.kext.AMDSupport 8.0.0
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST31000528AS, 1 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 3
USB Device: Tripp Lite UPS, 0x09ae (Tripp Lite), 0x2010, 0xfa130000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd140000 / 5
USB Device: MT1956, 0x0e8d (MediaTek Inc.), 0x1956, 0xfd141000 / 6
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
FireWire Device: My Passport 070C, WD, 800mbit_speed
FireWire Device: Rev2, Drobo, 800mbit_speed
 
Something tells me it could be with the UPS. have you tried with just a regular surge protector or straight to an outlet?

And by clean install are you actually booting into the recovery partition and erasing the Macintosh HD partition and then downloading and installing OS X?
 
I'm thinking it might me the UPS too, and I remembered the iMac crashed the first week I bought it, and I had to reinstall everything because it failed to wake from sleep. I didn't have the UPS then, and also the Drobo. The only thing I added at the time was the additional Ram. How accurate is the ram test? It's just so strange that it crashes so often.

Just called AppleCare, and the lady told me to run the Apple Diagnostic test, did an extended test, and it came back fine. I'll definitely remove the USB cable from the UPS and see what happens.

Zmacintosh, I made a bootable jump drive from the ML installer, and booted to that. Then I ran Disk Utility to remove the Lion partipition, erase and formulated the drive. If it's an OS issue with all these crashes, then I should be fixed with a clean install? I just don't know anymore.
 
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