Yes, but nothing out of the ordinary in my experience. I've been in and out of the Apple camp for 20 years, and I've never had an honest conversation with any of their employees over the phone in the last 12 years. If I want something or someone pretending to be interested in my issues, I would go to the Apple Store (no longer an option with the Covid Hysteria).
I spoke with an Indian girl (country) on Wednesday about a cancelled iPhone Pro Max. When I found out it was not going to arrive as promised on Wednesday, and that no tracking was available, I said cancel my order. She either did not or could not grasp my request, but later assured me it was cancelled. On Friday I get an email informing me that my replacement had shipped and will arrive Dec 2nd. That would be the replacement I did not order, request, or want. So my Apple card is being charged the full amount, and when I go online to cancel it I am informed that I'm past the 14 day return window (for the phone I've never received, and now, not received yet), so I called again. This time I spoke with a very nice lady from Atlanta and she assured me that I could return it for a full refund after it arrives. She also said if the original phone shows up that I can return it too.
The problem is I'm not certain that either lady was telling the truth, because today I get another email saying my replacement Pro Max was shipped today, and will arrive Thursday Dec 3rd? By the sounds of it I could potentially have an angry army of 3 phones show up any day now, none of which do I want, nor will I keep.
It is all my fault to a point, as I should not have knee jerk ordered the phone without digging deeper into the specs, and waiting for the first batch reviews to show up. I rely upon MKBHD, OBT and Mrwhosetheboss for credible reviews of not only phones, but other tech. Not a one of the three is impressed with any portion of the 12 Pro Max beyond video recording. The benchmarks are slower than almost all of it's competitors (Samsung Note S20 Ultra, OnePlus 8T at least), the screen is messing up, the refresh rate is STILL 60hz, the new Mag Safe falls off and slow charges, it is still Lightning, and now reports are coming in that BT is losing connections, not unlike the M1.
Personally, I'm heart broken, but I'm starting to get used to disappointment and disillusionment with Apple, because outside of the CPU it seems like they have stopped innovating.
Now I'm hoping the 2021 Macbook Pro or the 14 inch look anything like the images we are starting to see. While I can unhappily live without a touch screen, if they release them without they will then be at least 6 years behind all of their competition. MORE USB-C ports! An M2 or next gen CPU with the option for 32Gb of Ram, and more storage. Yes, I know that RAM is now on the same pipe, and no longer a bottleneck, but creatively I am willing to pay for more. Smaller bezels are the order of the day, and if the pictures are close to accurate, that has been taken care of, and that will also allow them to shrink the width and weight. It also looks like they are going to make the touch pad about double the current size.
Here's to hoping Apple will one day care about their cash cows.