Dead iPhone 5 speakerphone and 6.0.2 upgrade

[MareLuce]

I have a iPhone5 (black) 64gb ATT running iOS 6.0.1.

Its speakerphone makes no sound when:
- Making phone calls
- Receiving phone calls (phone doesn't ring)
- Playing music via Music
- Playing music via Pandora
- Playing music via Songza
- Playing YouTube videos
- Trying to play a translation using Vocre or Google Translate

This started before I left on a 4 country, 16 day trip ~ 3 weeks ago. As you can imagine, it was a huge pain to have my phone like this while on the road.

My bluetooth headphones still worked for listening to music.
My wired headphones work also.


I have tried:

1) Turning Bluetooth on and off

2) Logging out of iTunes and rebooting

3) Pressed the Home and the Sleep-Wake button until the phone shut down and re-started.

4) Toggling the Mute key on upper left side on and off

based on other suggestions topics:
https://discussions.apple.com/thread/4337519?start=45&tstart=0
https://discussions.apple.com/message/19827763#19827763
https://forums.macrumors.com/threads/1506506/


Water damage is not a possible cause.

I have not yet upgraded to 6.0.2.

Is there a particular way that I should approach the installation to 6.0.2 to have the best chance of fixing my speakerphone problem?

I am syncing to iTunes on a Windows XP laptop.

 

[Tyler23]

I would do a full restore as new, then check to see if you have audio. If so, then restore from a backup and see if it's still fixed. If not, I'm not sure you may need a replacement.

 

[MareLuce]

I would do a full restore as new, then

By "a full restore as new"
do you mean a full reset that erases all data and settings?

 

[Tyler23]

By "a full restore as new"
do you mean a full reset that erases all data and settings?

No I mean plug your phone into computer, open iTunes and go to your device, back up your phone and then click the button that says "restore"

 

[MareLuce]

re: full restore as new

I mean plug your phone into computer, open iTunes and go to your device, back up your phone and then click the button that says "restore"

Got it, thanks.

If that is step #1, then step #2 [after "If so" below] is what?

If so, then restore from a backup and see if it's still fixed. If not, I'm not sure you may need a replacement.

 

[Tyler23]

re: full restore as new
Got it, thanks.

If that is step #1, then step #2 [after "If so" below] is what?

First, plug your phone into your computer, go to your device and manually back it up.

If after the restore you find that your audio issues have been solved, select restore again and choose to restore from backup. Choose the most recent backup you made. Hopefully your audio issue will still be fixed once you have all of your stuff back on it. If not something is corrupt and only a full restore (like you'll be doing first) will fix it.