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Dead pixels, thoughts...

S

shoulin333

macrumors 6502a
Original poster
Jun 26, 2007
700
21
California
I bought a 2.4ghz MBP last night at my campus book store. I got a great deal on it, $300 off so it was only $1699 and came with a free All in one HP printer. The thing is that it has 2 dead pixels on the right half of the screen.

My campus book store has no return policy on computers, says i have to go through Apple. Well will an apple retail store allow me to swap my MBP for a new one seeing how i didn't buy it from the retail store?

The 2 dead pixels don't really bother me at all, but two things do. For one i have never had any dead pixels on any apple products. Two i am afraid having 2 dead pixels will hurt my resale value.

Anyone have experience with this situation / know the answer?

Thanks
 
You may be lucky and get a new one, but you're more likely to get an old replacement.

Still, at 2 dead pixels, it's a good reason to exchange.
 
Your going to hear different stories, but I know I had one dead pixel and the Genius Bar I went to didn't even ask where I had bought it from. Just replaced it immediately.

And the dead pixels will hurt your resale value.
 
genmic said:
Your going to hear different stories, but I know I had one dead pixel and the Genius Bar I went to didn't even ask where I had bought it from. Just replaced it immediately.

And the dead pixels will hurt your resale value.
Click to expand...

Thanks, glad to hear you had your's replaced.

I am going to go to the apple store tomorrow and i guess i'll post back here my results here. I guess i have nothing to loose.
 
It might be worth trying to determine if the pixels are dead or stuck. There are free un-sticking programs floating around that rapidly jog the colors back and forth to try and un-stick the pixel from the color it's stuck on.
 
Usually if you didn't buy from the Apple Store, you're not going to get a replacement/exchange from them. The poster who did get one was extremely lucky. Since your school bookstore/computer store IS an authorized reseller, they should've handled your exchange/repair. Ultimately your problem will be taken care of, just the matter of who.
 
Well bad news, i called today and they told me that they want me to bring it in and they will call apple. But he said most likely apple will want them to do a screen replacement, not an exchange. That is bull, a brand new computer should not have to be "worked" on.

Anyways i will take a run up there and then see what i can get done.
 
shoulin333 said:
Well bad news, i called today and they told me that they want me to bring it in and they will call apple. But he said most likely apple will want them to do a screen replacement, not an exchange. That is bull, a brand new computer should not have to be "worked" on.

Anyways i will take a run up there and then see what i can get done.
Click to expand...

I would definitely call Apple yourself and get a case number. Be firm that you feel since this is a brand new machine, you shouldn't have to wait for any repairs. Talk to someone in customer relations or a product specialist and see if you can get them to arrange for the in-store replacement themselves.
 
Remember when talking to apple that old adage about catching more flies with honey. I have found this to be the case, as have others. Good luck!
 
shoulin333 said:
Well bad news, i called today and they told me that they want me to bring it in and they will call apple. But he said most likely apple will want them to do a screen replacement, not an exchange. That is bull, a brand new computer should not have to be "worked" on.

Anyways i will take a run up there and then see what i can get done.
Click to expand...

I wouldn't necessarily turn down the replacement screen. I bought a white MacBook last summer and noticed gray patches in the bottom left and right of the screen (they all have this, but these were particularly bad). Apple switched out the screen and it looks great now.

I also exchange my new iMac (twice) because of a dead pixel the first time and a stuck pixel the second. Of course I bought the iMac at the Apple store so that may have helped.....
 
I ended up going with the replacement screen at my campus bookstore. The tech that works there seemed way nicer and more knowledgeable than anyone at the apple retail store. They said they cant swap like the retail store, they would have to send it back to apple and wait 1 to 2 weeks for them to send another. But with the replacement screen he said he would have it done in 3 days.

Good news is the tech took a magnifying glass to the screen because 2 dead pixels wouldn't be enough for him to do anything, he ended up finding a total of 9 "bad" pixels. 3 dead and 6 stuck that i hadn't even noticed.

Anyways I will have it back on Monday or Tuesday, so it is all good. Still happy that i got the machine for 1699 and a free printer.
 
shoulin333 said:
Good news is the tech took a magnifying glass to the screen because 2 dead pixels wouldn't be enough for him to do anything, he ended up finding a total of 9 "bad" pixels. 3 dead and 6 stuck that i hadn't even noticed.

Anyways I will have it back on Monday or Tuesday, so it is all good. Still happy that i got the machine for 1699 and a free printer.
Click to expand...

good deal dude. im going to take a magnifying glass to my screen. see if i can find anything:p
 
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