Late on Thursday, 10th March, my 14" MBP simply stopped displaying anything. Completely dead screen, but the machine was still working. At one point I managed to invoke the accessibility option which speaks what is on the screen - it told me I was on the password box, I could type that in, but still no screen display. Connecting a monitor didn't help either.
Obviously, wasn't best pleased as I only got it in December.
Friday morning, rang Apple. The person I spoke to was friendly and helpful. Got me to go through some key combinations - I think it got up to five keys at once. Agreed it needed to be seen. Booked a pick up (as the nearest Apple location is a good two-and-a-half hour drive away). Expected on Monday.
Later Friday, I got a message that it would be picked up on Saturday morning - which it was. A complicated affair using a pink plastic box with foam in it and colour-coded cable ties.
Monday afternoon, I got a message: Hi, Just a quick update to let you know that your Mac has been diagnosed and a part is on order. For any queries, please email info@group8.com. Thanks
Yesterday, Wednesday, I got an email: Your Apple device is ready to come back to you.
This morning, a text message with a time slot, and it arrived. The enclosed letter said it was a lid angle sensor. Which made sense.
Lifted lid - it was in exactly the state it was just before the screen stopped working. Same apps open. I couldn't do anything to wipe the drive, etc., before sending it.
It was irksome that it had a failure. It shouldn't have happened. And that it had to go away. However, the process was pretty good and managing it within a week despite having to get the part in wasn't bad. And it has been nicely cleaned! (Not that it was filthy - just ready for a screen wipe.)
Writing this just to share the experience. Might reassure anyone who ends up with what they think could be a dead screen.
Obviously, wasn't best pleased as I only got it in December.
Friday morning, rang Apple. The person I spoke to was friendly and helpful. Got me to go through some key combinations - I think it got up to five keys at once. Agreed it needed to be seen. Booked a pick up (as the nearest Apple location is a good two-and-a-half hour drive away). Expected on Monday.
Later Friday, I got a message that it would be picked up on Saturday morning - which it was. A complicated affair using a pink plastic box with foam in it and colour-coded cable ties.
Monday afternoon, I got a message: Hi, Just a quick update to let you know that your Mac has been diagnosed and a part is on order. For any queries, please email info@group8.com. Thanks
Yesterday, Wednesday, I got an email: Your Apple device is ready to come back to you.
This morning, a text message with a time slot, and it arrived. The enclosed letter said it was a lid angle sensor. Which made sense.
Lifted lid - it was in exactly the state it was just before the screen stopped working. Same apps open. I couldn't do anything to wipe the drive, etc., before sending it.
It was irksome that it had a failure. It shouldn't have happened. And that it had to go away. However, the process was pretty good and managing it within a week despite having to get the part in wasn't bad. And it has been nicely cleaned! (Not that it was filthy - just ready for a screen wipe.)
Writing this just to share the experience. Might reassure anyone who ends up with what they think could be a dead screen.
