Deep Scratch on Trackpad (2015 15" rMBP)

[James.K.Polk]

Somehow, my Force Touch Trackpad has developed a pretty significant scratch. So far I haven't noticed it impair usage, though I can feel it when I slide my finger across the trackpad.

I have AppleCare on my Macbook Pro, and I'd imagine it would be covered... Is this something Apple could fix in-store? Do they do that? I'm just moving in the next couple days and hesitant to send it in for repair? Heck, is it even covered under AppleCare?

http://imgur.com/a/3Dw5c

 

[posguy99]

I have AppleCare on my Macbook Pro, and I'd imagine it would be covered...

Cosmetic damage is not covered.

Is this something Apple could fix in-store? Do they do that?

Sure, if you pay for it.

Heck, is it even covered under AppleCare?

It is not.

 

[expiredyogurt]

I have been running my nails through my track pad this whole time because of how smooth it is. Now I know it can be scratched, I'll have to be more careful with it. Unfortunately, it is considered as a cosmetic damage and is not covered like posguy said

 

[Jhingha]

Where is the scratch even? Can't find it on the photo.

 

[DeltaMac]

Looks like a double scratch, maybe near the bottom edge of the trackpad (near center right, as positioned in the photo).
Just appearance, and not likely to affect anything at all.

 

[RoboWarriorSr]

I have been running my nails through my track pad this whole time because of how smooth it is. Now I know it can be scratched, I'll have to be more careful with it. Unfortunately, it is considered as a cosmetic damage and is not covered like posguy said

Its glass so anything under 5.4 moh shouldn't scratch it, nails certainly aren't anywhere near hard enough to.

 

[jerryk]

Its glass so anything under 5.4 moh shouldn't scratch it, nails certainly aren't anywhere near hard enough to.

Maybe diamond wedding band.

 

[maflynn]

I'm not seeing it. I'm sure OP, that you can feel it. Apple's warranty only covers manufacturing defects and not accidental damage. You can pay for the repair, but I suggest you just get used to it.

 

[James.K.Polk]

I'm not seeing it. I'm sure OP, that you can feel it. Apple's warranty only covers manufacturing defects and not accidental damage. You can pay for the repair, but I suggest you just get used to it.

Gotcha. I had to go to the Apple Store to buy a Smart Cover, so I asked in passing... They said that if it causes "even occasional problems" it should be replaceable under AppleCare, but it wouldn't be done in-store, and since I'm moving in 3 days, I don't have time to wait. I can check it out once I get settled into the new place and report back!

 

[44267547]

Can't be that bad of a scratch, hardly visible. Apple will never touch that for repair and or is it worth to you have repaired, if it's even repairable.

 

[James.K.Polk]

Can't be that bad of a scratch, hardly visible. Apple will never touch that for repair and or is it worth to you have repaired, if it's even repairable.

Update for posterity -

While what you say does make sense with the policy, I finally got into the Apple Store (moved for law school, so been busy) and they immediately recognized the scratch and inspected. It passed diagnostics but they authorized an entire top-case repair at the depot. I'll have it back Tuesday - I'll update when it's complete.

 

[44267547]

Update for posterity -

While what you say does make sense with the policy, I finally got into the Apple Store (moved for law school, so been busy) and they immediately recognized the scratch and inspected. It passed diagnostics but they authorized an entire top-case repair at the depot. I'll have it back Tuesday - I'll update when it's complete.

Nice! What caused the scratch to begin with? How did Apple come to the conclusion with the repair? Glad to hear the repair will be fixed. I am a perfectionist with all my Apple products as well. Scratches bother me.

 

[James.K.Polk]

Nice! What caused the scratch to begin with? How did Apple come to the conclusion with the repair? Glad to hear the repair will be fixed. I am a perfectionist with all my Apple products as well. Scratches bother me.

Not totally sure. I dropped a coffee mug (thankfully empty) on the computer, though I noticed the scratchy few days after... That's the only thing I can think of though. I actually had a small dent in the metal right to the side of the trackpad from when keys fell out of my backpack onto the laptop, which I guess will be replaced as well (and a new battery, I believe). All in all, worth the trip!
[doublepost=1470427943][/doublepost]

Cosmetic damage is not covered.



Sure, if you pay for it.



It is not.

See my update - apparently it is covered!

 

[James.K.Polk]

Final update (and a small one): It's back, and it's perfect. The replaced (to my eyes) everything expect the screen (which made me so happy, as I finally found one without splotchiness/uneven backlighting... Hard to find on the 15"!). Even the battery is new... Any minor scuffs I had on the bottom aluminum cover are gone... Couldn't be more excited. It's like getting a brand new laptop.

http://imgur.com/Tr95RR6

 

[Patcell]

Final update (and a small one): It's back, and it's perfect. The replaced (to my eyes) everything expect the screen (which made me so happy, as I finally found one without splotchiness/uneven backlighting... Hard to find on the 15"!). Even the battery is new... Any minor scuffs I had on the bottom aluminum cover are gone... Couldn't be more excited. It's like getting a brand new laptop.

http://imgur.com/Tr95RR6

You lucked out my friend! Congrats!