Thank you for your explanation but it falls far short of adequate. I
would like an explanation as to why iTunes 11 automatically deleted
"Arbitrage" and "The Art of Flight" from my hardrive. This is
absolutely unacceptable especially considering that "my purchases" are
also randomly being removed from my iTunes store account. It certainly
appears that iTunes 11 is automatically deleting files from my
harddrive, without my knowledge or approval and the purchase also
disappears from iCloud and my itunes store account. This is what
exactly what happened with Arbitrage" and "The Art of Flight".
Now let me be clear:
It is one thing for iTunes 11 to remove the purchase file from my
harddrive but when the file also disappears from iCloud and the
purchase is also removed from my store account, AT THE SAME TIME, this
certainly appears to be more than a coincidence!
As I stated in my follow-up email my "The Art of Flight" purchase is
also missing from my account purchases.
I have a 2011 MacMini i7 quad core purchased and used as my iTunes
media server. My iTunes database is approx 8+ terabytes stored on a
Synology NAS running raid 5 and power backup through a high end UPS.
This provides adequate protection from power and hard drive failure.
What it does not protect me from is Apple software randomly deleting
media files from my NAS and as well as removing my purchase from my
iTunes store account, all at the same time. Who would have thought
that i would need to protect my purchased content from Apple software
randomly deleting purchased media files from my hard drive. This is
absolutely unacceptable! It is a huge violation of the trust that I
have in Apple and it's iTunes software.
From your email and the inadequate explanation as to how or why this
happened, I am left to assume that of the many many purchases I have
made over the years, adding up to thousands and thousands of dollars,
may indeed be missing from my hard drive, courtesy of Apple and the
only recourse that i have is to go through, one by one each of the
thousands of purchase receipt emails that I have to verify that each
and every purchase I made through the iTunes store has not been
deleted/removed from my iTunes library. This will involve quite alot
of work as well as the purchase of an additional NAS drive to backup
and protect my purchased media from Apple's software automated and
unauthorized random deletion process, regardless of that being a
software bug or intended deletion process by Apple. So, ... am I
correct that from your end, Apple has no way of confirming/verifying
the accuracy/integrity of my online purchases? And I am left with
having to go through each and every receipt, from every online
purchase, over the years to determine what other media purchases have
been removed from my hard drive and from my online account? Is this
correct?
Your email stated that my "Arbitrage" purchase has been restored to my
account but what about my "The Art of Flight" purchase which is also
missing. Has that been restored as well?
I will wait for your reply before I begin the painstaking process of
crawling through each and every iTunes purchase receipt that I have
received over the years and hopefully your reply will inform me that
it will not be necessary.
