A week or so ago I got locked out of one of my mailboxes. I’d been getting spam on the address so I assumed this was why.
I manage email through my desktop. The CS agent admitted he didn’t really understand terms like ‘mail clients’ and knew nothing of how they worked on desktops, but after 80 minutes of false starts and a lot of fiddling with things his end he did eventually get me into my (fictitious of course) ‘joebloggs@emailworld.com’ account.
The problem this gave rise to with the troublesome mailbox still reading ‘offline’ on the Apple Mail client was that when the system began downloading all the backed up messages to my computer it was forced to create a new folder to accommodate these and about a thousand other messages.
I now have two mailbox folders using the same email address.
The messages the folders contain are duplicates of course, but the system named the new folder ’emailworld’ , also using this for IMAP and SMTP settings. I assume this was to prevent using ‘virginmedia’ for incoming and outgoing messages on an account that used the same email when it was all ready in use with 'joebloggs'.
Either way with traffic going to the new ‘emailworld’ folder I'd decided to delete the 'joebloggs' folder, but then I came across this:
https://discussions.apple.com/thread/7999917?answerId=31935206022&sortBy=rank#31935206022
This says IMAP accounts need to be deleted from within webmail. I have a one account with two mailboxes (albeit that only one of them is active with the original offline). Even if I were allowed, and since these are duplicates, isn't there a danger that deleting 'joebloggs' would take the new 'emailworld' folder along with it?
I hope this is reasonably clear. Thanks for any help
I manage email through my desktop. The CS agent admitted he didn’t really understand terms like ‘mail clients’ and knew nothing of how they worked on desktops, but after 80 minutes of false starts and a lot of fiddling with things his end he did eventually get me into my (fictitious of course) ‘joebloggs@emailworld.com’ account.
The problem this gave rise to with the troublesome mailbox still reading ‘offline’ on the Apple Mail client was that when the system began downloading all the backed up messages to my computer it was forced to create a new folder to accommodate these and about a thousand other messages.
I now have two mailbox folders using the same email address.
The messages the folders contain are duplicates of course, but the system named the new folder ’emailworld’ , also using this for IMAP and SMTP settings. I assume this was to prevent using ‘virginmedia’ for incoming and outgoing messages on an account that used the same email when it was all ready in use with 'joebloggs'.
Either way with traffic going to the new ‘emailworld’ folder I'd decided to delete the 'joebloggs' folder, but then I came across this:
https://discussions.apple.com/thread/7999917?answerId=31935206022&sortBy=rank#31935206022
This says IMAP accounts need to be deleted from within webmail. I have a one account with two mailboxes (albeit that only one of them is active with the original offline). Even if I were allowed, and since these are duplicates, isn't there a danger that deleting 'joebloggs' would take the new 'emailworld' folder along with it?
I hope this is reasonably clear. Thanks for any help
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