Hello there
I deleted 10 GB of Messages in iCloud. I have only left 150 messages roughly but in iCloud > iCloud > Messages, it shows a number of more than 6000 messages.
Apple is telling me they are deleted and I must take their word for granted.
I believe it may be just a sync issue but they don’t want to hear anything.
Today, they called me back and told me it was for an upcoming feature for iOS26. I am not joking.
This was a bit shocking and this what was the Engineering Team said to the Support guy.
I told them that it didn’t make sense so he is going to check back again with the Engineering Team.
I felt they took me for a fool.
So yeah, a bit upset by this interaction with support. Of course, I had to call 3 times previously before a L2 engineer was assigned to my case.
Anything I can do to get real traction on this?
I deleted 10 GB of Messages in iCloud. I have only left 150 messages roughly but in iCloud > iCloud > Messages, it shows a number of more than 6000 messages.
Apple is telling me they are deleted and I must take their word for granted.
I believe it may be just a sync issue but they don’t want to hear anything.
Today, they called me back and told me it was for an upcoming feature for iOS26. I am not joking.
This was a bit shocking and this what was the Engineering Team said to the Support guy.
I told them that it didn’t make sense so he is going to check back again with the Engineering Team.
I felt they took me for a fool.
So yeah, a bit upset by this interaction with support. Of course, I had to call 3 times previously before a L2 engineer was assigned to my case.
Anything I can do to get real traction on this?