iPod touch Do Apple replace iPod touch 5th gen screens IN STORE?

[uid15]

I have a friend and his child's iPod touch 5th gen has just DIED and says "Connect to iTunes" and has tried DFU combos etc - NOTHING revives it, nor does charging OR new leads.

He's been told by Apple they will replace the battery IN STORE, obviously allowing data retention.

Any thoughts? I see THIS:

https://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=ipod

Which categorically states they WILL NOT be able to preserve the data. As a very experienced electronics repair tech, this aligns with my experience of how iPod and iPad are GLUED together, whereas iPhone is screws and clips.

Ideas?


Many thanks

 

[stiligFox]

I have replaced my iPod several times over the years (both this one and previous ones) and I can tell you with absolute certainty - they replace the whole iPod in store, not the battery. The iPod touch battery is soldered in place and i doubt Apple has those tools in store; they simply keep a back stock of identical iPods to swap out when you need to bring yours in.

I've never had them repair mine no matter how simple the repair would be. They always swap it. Which sadly means your friend will lose any data on his current iPod.

 

[Brian Y]

They can not replace the battery. The battery replacement will consist of them taking your old iPod and giving you a new/refurbished one.

 

[charlituna]

All iPod touch repairs are a whole unit replacement. If they are willing to replace 'the battery' then they are possibly offering that replacement at a lower price. They can do this also with the iPads which are also whole unit but it requires getting a failed battery report in the diagnostic scan.

As for the data. If the iPod touch as gotten a connect and DFUs are failing then the data has likely already been lost as the restore process deletes everything first pass and tries to install the iOS software in the second.