Hi,
Just wanted to ask if Apple does service recovery these days when they have wasted your time ?
Back in the day I had an incident where I needed a replacement install CD for a macbook pro in order to sell it and they sent me the wrong one and I had to go to a relatively far away depot to collect. For my troubles I got a Airport Express to say sorry for the hassle.
Fast forward to this week and in the space of a week I've had 2 bad experiences Apple related.
1) A pickup for my wife's now old iPhone SE 2020 took 2 separate repair jobs + multiple phone calls to both Apple and the local courier for the pickup to finally happen - long story short the pickup data hadn't reached the courier but the courrier could not say why.
2) Tried to order a battery replacement for my Powerbeats Pro 1 (right bud completely dead) but they would only sell me the full replacement for 1 bud only not the less expensive battery service in spite of me going to the local Apple authorised service provider. eg time wasted on multiple phone calls + trip in to town to have time wasted...again...
So basically a load of time lost on phone calls etc based on problems not my fault and bad info.
Vented my spleen at someone but all I got was "we'll pass the message on to the relevant department and we're sorry".
So I shouldn't expect any service recovery in this day and age ?
-gumbaloom
Just wanted to ask if Apple does service recovery these days when they have wasted your time ?
Back in the day I had an incident where I needed a replacement install CD for a macbook pro in order to sell it and they sent me the wrong one and I had to go to a relatively far away depot to collect. For my troubles I got a Airport Express to say sorry for the hassle.
Fast forward to this week and in the space of a week I've had 2 bad experiences Apple related.
1) A pickup for my wife's now old iPhone SE 2020 took 2 separate repair jobs + multiple phone calls to both Apple and the local courier for the pickup to finally happen - long story short the pickup data hadn't reached the courier but the courrier could not say why.
2) Tried to order a battery replacement for my Powerbeats Pro 1 (right bud completely dead) but they would only sell me the full replacement for 1 bud only not the less expensive battery service in spite of me going to the local Apple authorised service provider. eg time wasted on multiple phone calls + trip in to town to have time wasted...again...
So basically a load of time lost on phone calls etc based on problems not my fault and bad info.
Vented my spleen at someone but all I got was "we'll pass the message on to the relevant department and we're sorry".
So I shouldn't expect any service recovery in this day and age ?
-gumbaloom