Does AppleCare+ with Thief anad Loss cover you if you ship a phone via FedEx or UPS and it gets lost or goes missing during shipping?(and you did NOT declare the phone's value on the airbill)
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Other Does AppleCare+ with Thief anad Loss cover you if you ship a phone via FedEx or UPS and it gets lost during shipping?
- Thread starter beerseagulls
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Probably not. Not very fair for Apple to have to foot the bill because your shipping provider lost the device.
Probably not but call Apple Customer Service as it may depend on when the policy is effective. UPS and FedEx should have but again, call Apple Customer Service.
If you are returning the phone back to Apple, Apple does provide shipping label and those Apple have it insured so you do not need to worry. In the event that it goes get lost or stolen, you just need to contact them and let them know.
If the OP's question is in preparation for or in response to an actual shipment, as opposed to an informational question, I would not rely on answers on an Internet message board. Best to have a look at the actual coverage and exclusions statement on Apple's website.
Now, having said that, my guess is that somebody suffering a courier loss on a customer-initiated shipment would have to first deal with the courier (a seller-initiated shipment with a seller provided shipping label should be handled by the seller's customer service people). At a minimum, you would have to get a written acknowledgement from the courier that the shipment was lost before making an AppleCare claim. Sort of like the way credit card rental car insurance works when declining a rental company's damage waiver.
Now, having said that, my guess is that somebody suffering a courier loss on a customer-initiated shipment would have to first deal with the courier (a seller-initiated shipment with a seller provided shipping label should be handled by the seller's customer service people). At a minimum, you would have to get a written acknowledgement from the courier that the shipment was lost before making an AppleCare claim. Sort of like the way credit card rental car insurance works when declining a rental company's damage waiver.
AppleCare+ with Theft and Loss only applies when it’s lost AND the find my iPhone is still activated on the device and the device is marked as lost within that system. So if it’s in transit and it’s not activated then it wouldn’t be a valid claim
does that mean if the phone is turned off(or in full airplane mode with wifi off, like at an airport) and gets stolen/lost, the coverage won't apply? or in areas with no cell or wifi signal of any kind... like how it was when I in Upstate New York last year and had no internet for almost 2 weeks... even the houses around me had no internet service of any kind.
If it’s at an airport it shouldn’t be in airplane mode, that’s for once you’ve boarded, and even then it’s not essential any more these days.
It will still have GPS even if you’ve got no Wi-Fi or cell signal or SIM card removed etc.
Basically as long as the Find My app is turned on and connected, you’re covered.
You must have your iCloud account logged in and active on the handset, and have 'Find My...' enabled for the coverage to be active (its in the small print). You need to be able to set it into lost mode etc and show it listed in your 'list of devices' on iCloud.
If the phone is lost with a courier then its down to you since you should have had the coverage to insure the item against loss or damage with the courier themselves, plus Im assuming the handset wouldn't have your iCloud account active if you were sending it somewhere......
If its a prepaid label from Apple, then the company who issues the label takes liability, since it was their chosen courier, not yours.
Its good Apple has done this - it needs to be a genuine theft or loss (police report required with theft) to be covered. It stops those from saying they lost the phone when they haven't. It needs to be placed into blocked mode before Apple will issue any replacements, and Apple will also block the IMEI on their database also, so that it cant be activated in future.
If the phone is lost with a courier then its down to you since you should have had the coverage to insure the item against loss or damage with the courier themselves, plus Im assuming the handset wouldn't have your iCloud account active if you were sending it somewhere......
If its a prepaid label from Apple, then the company who issues the label takes liability, since it was their chosen courier, not yours.
Its good Apple has done this - it needs to be a genuine theft or loss (police report required with theft) to be covered. It stops those from saying they lost the phone when they haven't. It needs to be placed into blocked mode before Apple will issue any replacements, and Apple will also block the IMEI on their database also, so that it cant be activated in future.
I'm trying to decide if I want to spend the extra $70 for the more expensive plan with theft and loss.
The "Find My must be on" thing makes me think that it was a way for Apple to weasel out of legitimate claims. I'm not sure how that will work if I'm in areas with no cellular coverage.(rural areas in NY, MI and VA, for example) Will they just say "we can't locate your phone in My Find... claim denied!" I have no problem with filing police reports... I have a habit of reporting everything to the police anyway.(porch pirates, lost key in the parking lot, or even when my stupid former neighbor stole my newspaper)
Come to think of it.... when Apple does provide a replacement iPhone in the event of loss, theft or damage beyond repair, what kind of conditions are the replacement phones usually in? Are they the same as those refurbished iPhones that Apple sell on their website? Or is it from a different batch of warranty replacement phone?
I'm confused.... why does Find My have to be turned of to get the battery replaced?
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Apple rules to process whether taking it in or sending by carrier.
Prepare your iPhone or iPad for service - Apple Support
Before you bring your device or send it to Apple for service, follow these steps to help protect your personal information and save time on your repair.
If that's the case then a lot of common potential theft situations won't be covered, such as when a phone is getting repaired and when a phone is en route to a cell carrier or to Apple to complete a trade-in. So, I'd say the buy decision for Theft and Loss coverage depends a lot on personal habits and if the phone has been purchased outright or on an installment plan or has been leased.
An alternative is to self-insure. Stick $219 ($70+$149)–or up to the full value of a replacement phone, even–in a savings account. Use the money if you lose your phone. If you don't lose your phone during its lifespan, you can roll over the money plus whatever earnings have been accumulated to self-insure a new phone or put the funds towards the purchase of a new phone.
I'm trying to decide if I want to spend the extra $70 for the more expensive plan with theft and loss.
The "Find My must be on" thing makes me think that it was a way for Apple to weasel out of legitimate claims. I'm not sure how that will work if I'm in areas with no cellular coverage.(rural areas in NY, MI and VA, for example) Will they just say "we can't locate your phone in My Find... claim denied!" I have no problem with filing police reports... I have a habit of reporting everything to the police anyway.(porch pirates, lost key in the parking lot, or even when my stupid former neighbor stole my newspaper)
Come to think of it.... when Apple does provide a replacement iPhone in the event of loss, theft or damage beyond repair, what kind of conditions are the replacement phones usually in? Are they the same as those refurbished iPhones that Apple sell on their website? Or is it from a different batch of warranty replacement phone?
Find My must be on just means it has to be enabled on the device. If it's simply not working temporarily due to lack of internet connection, it's still covered.
As for transit for repairs, Apple provides the shipping label so I assume it should be insured through the courier (or Apple just self-insures).
Warranty replacements get different model numbers from devices sold as refurbs but I assume they're the same condition as refurb.
THIS!
Everyone automatically assumes Find My must be active and the phone traceable, in which case you, or the Police, would be able to locate it on a map anyways.
For the coverage you need to show that the device is in your list of devices in the Find My section when you log into iCloud. This shows that the device still has your Apple account logged in, and hence you can mark as lost, meaning it will be blocked as soon as, or if, it connects online. Thats all Apple require to issue you with your replacement (subject to excess of course).
This is completely reasonable. Otherwise anyone could simply log out and sell the handset, then go to Apple and try to claim as lost or stolen......
Correct although you are handing ownership to Apple in this case - so they take complete ownership of the device as soon as its handed over, or as soon as its handed to their courier. If the handset was lost, it would not be subject to an Applecare+ claim, Apple would cover it themselves since it was in their ownership and their responsibility from that point.
I'm trying to decide if I want to spend the extra $70 for the more expensive plan with theft and loss.
The "Find My must be on" thing makes me think that it was a way for Apple to weasel out of legitimate claims. I'm not sure how that will work if I'm in areas with no cellular coverage.(rural areas in NY, MI and VA, for example) Will they just say "we can't locate your phone in My Find... claim denied!" I have no problem with filing police reports... I have a habit of reporting everything to the police anyway.(porch pirates, lost key in the parking lot, or even when my stupid former neighbor stole my newspaper)
Come to think of it.... when Apple does provide a replacement iPhone in the event of loss, theft or damage beyond repair, what kind of conditions are the replacement phones usually in? Are they the same as those refurbished iPhones that Apple sell on their website? Or is it from a different batch of warranty replacement phone?
See my post (19) above. Its not a way to weasel out of legitimate claims, its a way of weeding out the false claims. There is never a need to log out of your handset, unless it is being given to Apple or an authorised repair centre, or its being sold. Under either circumstance the AppleCare theft/loss coverage is not required as responsibility for the handset has temporarily passed to the authorised repairer.
If you have no coverage for the next 6 months the claim will still be granted, as long as you can show the handset was in your Find My list of devices when it was lost/stolen, and can then be marked as lost and be blocked once/if it ever reconnects.
Apple have a separate batch of replacement devices.
These are not brand new - more likely refurbished, or from a separate batch altogether already pre-prepared as replacements. The model number will change and highlights whether you have a new or replacement model.
They will not come in brand new boxes with accessories etc - just the handset itself in a plain outer box.
To check your handset go into General settings and look for “Model” and then read the model identifier next to that text, it will look something like “MN572LL/A”, the first character will let you know if the device is new, refurbished, replacement, or personalized:
- M – Brand new device, meaning the device was purchased new
- F – Refurbished device, meaning the device has been through refurbishing process
- N – Replacement device, meaning the originally bought device was replaced by this model likely due to a service request/claim
- P – Personalized device with engraving, meaning the device was customized with an engraving on purchase
Makes no sense to me either. How does one locate if lost, misplaced or stolen?
Get off of Apple’s nuts! They are a multibillion £$ powerhouse, they don’t need you defending them. Also, AC+ is underwritten by AIG, not Apple.
So, you think if you just send your phone off in the mail, your apple insurance should cover it and not the actual shipper, themselves? You're a tool, GTFO.
Courier tracking number. When I've done express replacement, I always bring the package (with Apple provided shipping label) directly to UPS or FedEx so I get a receipt that it's been handed over.
If the courier loses it, then that's between the courier and Apple to sort out.