Does it cost anything to have a not working MacBook Air checked by Apple?

[desertman]

Hello.

I got a not even two years old MacBook Air that suddenly stopped working from a friend (who bought already a new one). The computer looks great and simply stopped working or charging from one day to the next. I tried things like SMC reset to no avail. Charger and cable are ok (I used them on a different device). The battery was good enough to use the computer for a day or even longer. According to my friend the computer did not get wet and did not get dropped.

I would like to have this checked by Apple to see whether it's worth to get it repaired. Does Apple charge money to diagnose what is wrong with such a machine? Or, can I make an appointment at an Apple store and they check it without me having to pay for it?

Thanks!
desertman

 

[2crazy]

As far as I know they don't charge for the diagnostic, only for the actual repair.

 

[0128672]

I would ask at the store for a repair estimate, which will likely be free. Ask at your appointment if there's any fees.

Under certain circumstances, Apple can charge a diagnostic fee, typically for mail-in repairs:

"1.8 Service Exclusions and Diagnostic Fee. Apple may charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below (“Diagnostic Fee”), if Apple inspects your product and determines that (i) your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by Apple nor Apple-branded, (iii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Apple’s revised estimated charges, or (iv) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes (“Service Exclusions”). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee. "

Legal - Repair Terms and Conditions - Apple

www.apple.com

 

[Phil77354]

If you make an appointment at your local Apple Store then they will not charge you anything to bring in the computer and have them take a look at it. They'll tell you if it is necessary to leave it there, and whether or not there will be any charge to determine the problem. Since it is not working now, you have nothing to loose by taking it in.