I posted this as a reply @ Mac Pro forum, but thought I'd share this here as well because lot of people tend to utilize their SSD's after upgrade (if you can somehow manage to get hold of another PCI-e SSD). I added few details here and there but basically, unit doesn't work after a frustrating service.
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I just want to share my frustrating experience with OWC.
I have purchased the new Envoy Pro enclosure right when they were released (for about $130-ish), that's supposed to utilize the Apple's PCI-e based SSDs as an external drive. As soon as I got it, I installed it right away and only to find out that it doesn't work.
I have an PCI-e SSD pulled out of Mid-2013 Macbook Air (256GB Toshiba), and I have verified that this SSD is not faulty with my Macbook Air that I pulled it out of AND my 13 inch rMBP. On both machines it worked just fine.
So I contacted OWC customer service and each time I say something, rep takes the longest time to reply back. I told her my situation, how I've tried this enclosure on different computers and whatnot and she said she needs to "verify" if my SSD is compatible with their enclosure, which took her 10 minutes to find out (rolleyes). She asked me to do all these diagnostic things that are absolutely helpless to fix the actual problem, then suddenly she says that not all PCI-e SSD from Macs/MacBooks are compatible with this enclosure. WTF? I told her that product page says it's compatible with June 2013-Current Mac Models.
After about 20 more minutes of wasting time, she finally admits that the unit is faulty, so ship it back to OWC for RMA. I asked if any pre-paid shipping label is provided, and she said I have to pay for the shipping. Are you kidding me? I said I will not pay for shipping for something that's not my fault. Then she said, "allow me to look into that" which took her another while, then she comes back with the shipping label and it should have been like this from the first place.
So anyway, I got the "supposedly repaired" unit back today and guess what. It's having the EXACT same issue, meaning it's not fixed. I did the same test before I sent in for RMA on my iMac, rMBP, and even my Windows PC and they all didn't work. Exception of Windows machine, which was able to recognize at least, but it wouldn't even format because it says that the "device is not ready". I have tried the cable that comes with the product (USB 3.0), another USB 3.0 cable and USB 2.0 cable and all same result.
I'd say don't buy this product, or at least there's a known source proving that it works with Apple's SSD. I searched all over Google for this and yet no reviews or information can be found anywhere. I am returning this for sure.
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I just want to share my frustrating experience with OWC.
I have purchased the new Envoy Pro enclosure right when they were released (for about $130-ish), that's supposed to utilize the Apple's PCI-e based SSDs as an external drive. As soon as I got it, I installed it right away and only to find out that it doesn't work.
I have an PCI-e SSD pulled out of Mid-2013 Macbook Air (256GB Toshiba), and I have verified that this SSD is not faulty with my Macbook Air that I pulled it out of AND my 13 inch rMBP. On both machines it worked just fine.
So I contacted OWC customer service and each time I say something, rep takes the longest time to reply back. I told her my situation, how I've tried this enclosure on different computers and whatnot and she said she needs to "verify" if my SSD is compatible with their enclosure, which took her 10 minutes to find out (rolleyes). She asked me to do all these diagnostic things that are absolutely helpless to fix the actual problem, then suddenly she says that not all PCI-e SSD from Macs/MacBooks are compatible with this enclosure. WTF? I told her that product page says it's compatible with June 2013-Current Mac Models.
After about 20 more minutes of wasting time, she finally admits that the unit is faulty, so ship it back to OWC for RMA. I asked if any pre-paid shipping label is provided, and she said I have to pay for the shipping. Are you kidding me? I said I will not pay for shipping for something that's not my fault. Then she said, "allow me to look into that" which took her another while, then she comes back with the shipping label and it should have been like this from the first place.
So anyway, I got the "supposedly repaired" unit back today and guess what. It's having the EXACT same issue, meaning it's not fixed. I did the same test before I sent in for RMA on my iMac, rMBP, and even my Windows PC and they all didn't work. Exception of Windows machine, which was able to recognize at least, but it wouldn't even format because it says that the "device is not ready". I have tried the cable that comes with the product (USB 3.0), another USB 3.0 cable and USB 2.0 cable and all same result.
I'd say don't buy this product, or at least there's a known source proving that it works with Apple's SSD. I searched all over Google for this and yet no reviews or information can be found anywhere. I am returning this for sure.