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TBF23

macrumors newbie
Original poster
Jul 9, 2018
1
0
Seattle
I tried to download iOS 12 (the latest version? as of today July 9, 2018) onto my X. I am stuck in a white screen that says swipe up to update. When I do, I enter my phone password, and I get the same screen. When plugged into iTunes, a box comes up saying my iPhone is locked and I need to enter the code. It seems to be stuck in some sort of loop. I tried to restore by pushing the up volume button, then the down volume button, then the side button, got the restore screen, the phone shut down, reopened to the same white screen.



I can't contact Apple support because they want to call me, and phone doesn't work. Can't get them to iMessage or FaceTime me so I can talk using my laptop.



any ideas?
 
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