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iPhone 16 Pro Max Dropped iPhone 16PM - Trade-In Chaos - 17PM

dstow

dstow

macrumors regular
Original poster
Dec 20, 2021
202
250
Would appreciate if anyone has had a similar unfortunate experience, I'm looking to pick up the 17PM on launch and trade in my 16PM with Apple as normal, but I've unfortunately dropped it after managing to keep it in mint condition for the last 12 months now the screen has cracked along with the back glass which is shattered. Phone still works luckily, but the timing couldn't be any worse.

I've got full Apple Care cover, but I'm not sure what to do in now in regard to the 17PM being right around the corner. Do I get the phone replaced by Apple now, then trade it back in with them for full value on the new replacement or would I be better waiting to trade it on on the day, not sure how that would work as I would be paying an excess to have a new phone that I'm immediately trading back to them?
 
dstow said:
Do I get the phone replaced by Apple now, then trade it back in with them for full value on the new replacement or would I be better waiting to trade it on on the day, not sure how that would work as I would be paying an excess to have a new phone that I'm immediately trading back to them?
Click to expand...
You have Applecare so spend the $58 to get your iPhone 16 PM fixed now. Use the repair tool to estimate the cost if you don't want to believe the very low cost of the repair.

link: https://support.apple.com/iphone/repair

Dave
 
The same happened to me. My iPhone 16 pro screen shattered in the left corner. Since I don’t have apple care I will trade it in. Not sure repairing it and selling/trade in makes sense.
 
Golf7-R said:
The same happened to me. My iPhone 16 pro screen shattered in the left corner. Since I don’t have apple care I will trade it in. Not sure repairing it and selling/trade in makes sense.
Click to expand...
From what I understand Apple won't trade in a damaged iPhone with front/back glass damage, my 16PM is physically warped with the front/back glass shattered - It just seems awkward this close to the 17PM launching in a couple weeks to get another 16PM then to trade it back in with them. Wasn't sure if they could wangle the trade in without physically issuing me a new device on the trade in/purchase day - Just charge me the repair cost and complete the trade in for the technical replacement
 
dstow said:
From what I understand Apple won't trade in a damaged iPhone with front/back glass damage, my 16PM is physically warped with the front/back glass shattered - It just seems awkward this close to the 17PM launching in a couple weeks to get another 16PM then to trade it back in with them. Wasn't sure if they could wangle the trade in without physically issuing me a new device on the trade in/purchase day - Just charge me the repair cost and complete the trade in for the technical replacement
Click to expand...
I believe that’s possible with the store manager’s authorization.
 
dstow said:
From what I understand Apple won't trade in a damaged iPhone with front/back glass damage, my 16PM is physically warped with the front/back glass shattered - It just seems awkward this close to the 17PM launching in a couple weeks to get another 16PM then to trade it back in with them. Wasn't sure if they could wangle the trade in without physically issuing me a new device on the trade in/purchase day - Just charge me the repair cost and complete the trade in for the technical replacement
Click to expand...
Launch day weekend might not be the best time for that. They will most likely just fix the screen and not replace the phone. I wouldn't want the extra hassle of trying to do that at trade in. Even if they do authorize, doing that is going to take more time then I would want to spend. Pay the $58 and fix it.
 
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I have the same issue. I dropped my 15PM 2 weeks ago and assumed the screen protector cracked until I changed it and discovered the screen cracked as well. I’m going to have the screen replaced with AppleCare+, the week before the keynote and trade it in with Apple towards the 17PM.
 
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Momof2.1107 said:
I’m going to have the screen replaced with AppleCare+, the week before the keynote and trade it in with Apple towards the 17PM.
Click to expand...
You mean next week which would the week before the iPhone 17 event, just get it fixed now. The Awe Dropping event is Tuesday, Sept. 9 at 10 AM PT.

Dave
 
Golf7-R said:
The same happened to me. My iPhone 16 pro screen shattered in the left corner. Since I don’t have apple care I will trade it in. Not sure repairing it and selling/trade in makes sense.
Click to expand...
Same exact damage to my 16 pro yesterday. Just got it repaired at Apple today. I have AppleCare plus. Cost me $30 and a 90 minute wait in the mall.
 
I got my screen replaced this past Saturday for $29 and traded my AWU1 in for a $285 gift card before the keynote and before the value drops.
 
I don't know if it was just luck or a nice Apple Store employee.

Last year, a family member's 14PM fell off the kitchen counter.(no, the cat didn't do it like the last time) It landed with a big THUD on the tile floor. The screen glass shattered and one corner of the back was dented. Phone would not power on no matter what, even with the usual hard reset methods. Plugging it into the charge got no response at all.

I always keep every iPhone on monthly AppleCare. Since I was heading to the mall that day, I took the damaged phone to the Apple Store inside. Asked them what my options were. I hinted that I was planning to upgrade to the 16PM anyway. The employee said since I had AppleCare, I could just trade the broken phone in at the standard trade-in price at the time. ($330, I believe) I paid for the new iPhone 16PM, minus the $330. Since I had Google Fi, I couldn't activate the phone at the store.(didn't have my Google password with me)

Not sure if that was hoe Apple Store was supposed to handle that scenario, but they did, saving me time and frustration. I really appreciated it. (of course, I do realize that not every Apple Store handled things the same way)
 
dstow said:
From what I understand Apple won't trade in a damaged iPhone with front/back glass damage, my 16PM is physically warped with the front/back glass shattered - It just seems awkward this close to the 17PM launching in a couple weeks to get another 16PM then to trade it back in with them. Wasn't sure if they could wangle the trade in without physically issuing me a new device on the trade in/purchase day - Just charge me the repair cost and complete the trade in for the technical replacement
Click to expand...
What can’t you get it repaired under Apple Care?
 
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