ECG app not working

[Samtb]

If my ecg app stopped working could running it under water fix it? It’s a series 6. I just get a message to keep holding the crown.

 

[Howard2k]

Have you cleaned the watch? Particularly the crown and the metal sensors underneath. If not, give them a clean with alcohol wipes.

 

[jz0309]

If my ecg app stopped working could running it under water fix it? It’s a series 6. I just get a message to keep holding the crown.

Do you get heart rate readings? As @Howard2k said, clean the crown with alcohol wipes.

 

[Samtb]

Yes heart rate reading works. It’s just the ecg. I keep getting a message to keep my finger on the crown. Apple website mentions running it under warm water?

 

[jz0309]

Yes heart rate reading works. It’s just the ecg. I keep getting a message to keep my finger on the crown. Apple website mentions running it under warm water?

Does the crown move easily or is it stuck? While you certainly can rinse it under water to get the crown unstuck, it should not be necessary for ECG as that needs a clean crown too, so cleaning with an alcohol wipe should also do.
If that doesn't work, don't really know, a call to Apple support might be in order.

 

[Samtb]

Does the crown move easily or is it stuck? While you certainly can rinse it under water to get the crown unstuck, it should not be necessary for ECG as that needs a clean crown too, so cleaning with an alcohol wipe should also do.
If that doesn't work, don't really know, a call to Apple support might be in order.

Yes the crown moves. I’ve tried cleaning it with a wet wipe. I thought rinsing under water might remove any dust that might be affecting the electrical contact?

 

[jz0309]

Yes the crown moves. I’ve tried cleaning it with a wet wipe. I thought rinsing under water might remove any dust that might be affecting the electrical contact?

Sure, give it a rinse, but afaik the contact is the surface of the crown only and if you wiped that already...
Rinsing under water doesn't hurt the watch, I've been wearing my watches in the shower for years with no issues.

But as I said, I'd this doesn't work, contact Apple support. Technology can break ...

 

[PaulD-UK]

I find my S6 watch needs a slightly moist (but not wet) forefinger for the ECG app to start working.

 

[Samtb]

Sure, give it a rinse, but afaik the contact is the surface of the crown only and if you wiped that already...
Rinsing under water doesn't hurt the watch, I've been wearing my watches in the shower for years with no issues.

But as I said, I'd this doesn't work, contact Apple support. Technology can break ...

So there can be no contact issue behind the crown?

 

[jz0309]

So there can be no contact issue behind the crown?

Well, I've never taken a watch apart, that's why I suggested to contact Apple support if rinsing/cleaning doesn't resolve the issue.
Thing is, if it's an internal contact issue, I doubt it can be fixed.

 

[Beards]

Use an old wet toothbrush and get it to clean all around and underneath the crown.

 

[Samtb]

I tried running it under warm water and the issue persists

 

[jz0309]

I tried running it under warm water and the issue persists

So that suggests there is nothing on the outside "wrong", contact Apple support and see what they have to say.
If you have AC+ they should replace it. Apple doesn't "repair" watches, they give you a refurb.