Enter key is 'squeaky' 'loose'

[Kauai]

So I'm not really sure how to explain this. I have a new MBP, my first actually, and so far the experience has been great. However recently I've noticed that my enter button is for lack of a better word, loose or squeaky. If I hold it down all the way for a little it goes back to normal for a bit but then gets loose and squeaky again. This is mostly on the left side of the button, almost like it's uneven or not put in right. Basically, if you slowly push down any other button it's smooth and silent but the enter button squeaks and feels like it isn't in place correctly.

Now, usually I wouldn't be so nitpicky, -- if this were any other button. But the enter button is obviously one of the most used buttons on my keyboard. Do you think this is worth bringing it in over? How much work would have to be done, can they just replace the one key? And has anyone else experienced this? Would they even care?

 

[bigjobby]

Return it or get it fixed by Apple. Its brand new with a fresh warranty so there's no point voiding it by trying to do a DIY job.

Edit: I reckon its a quick job for a Genius.

 

[Miss Terri]

I've just noticed the same thing on my nearly new late 2010 MBP 13".

Basically, if I tap on either the left or right "end" of any of the longer keys (caps lock, shift, tab, delete), they seem "firm" on both ends. But I noticed the "enter" key had been kind of .... rattling when I used it. Now that I test it, I see that while those other keys all seem firmish on both ends, the "enter" key is firm on the right (outside) end, but seems more "loose" and unsupported on the inside (left) end, which of course is the end you tend to use.

Not squeaky, but slightly loose and "clattery" when I press on it. OP, does this sound like yours is?

If I look under the edge, it kind of looks like the left support for this key is more in the middle and less on the end, so maybe other people's are like this too? I don't have a nearby Apple store, or I would go check.

Miss Terri

 

[Kauai]

I've just noticed the same thing on my nearly new late 2010 MBP 13".

Basically, if I tap on either the left or right "end" of any of the longer keys (caps lock, shift, tab, delete), they seem "firm" on both ends. But I noticed the "enter" key had been kind of .... rattling when I used it. Now that I test it, I see that while those other keys all seem firmish on both ends, the "enter" key is firm on the right (outside) end, but seems more "loose" and unsupported on the inside (left) end, which of course is the end you tend to use.

Not squeaky, but slightly loose and "clattery" when I press on it. OP, does this sound like yours is?

If I look under the edge, it kind of looks like the left support for this key is more in the middle and less on the end, so maybe other people's are like this too? I don't have a nearby Apple store, or I would go check.

Miss Terri

Yes, that is exactly what it's like! I have an Applestore not too far away so I'll probably take it in sometime this weekend or next week, I'll update you guys as to what they say.

 

[Miss Terri]

That would be fantastic. I have a 4-hour round trip to the Apple store, which of course turns into 8 if I have to go back another time to pick it up.

Sounds like ours are just the same, which either means many are like this or we just happen to have the same flaw.

I did have a look (online) at how to remove/replace the keys, just to see how they are "built," and it looks like they are remarkably similar to my old G3 iBook. I had all the keys off that at one point in time to clean them up.

So if they are the same or similar, the normal keys are held on with little plastic, sort of H-shaped scissor thingies. The longer keys have U-shaped metal bars that hook onto the keys and then also hook onto the scissor bits.

So I'm wondering if the left end of the bar on the enter key is attached further in and so it is less well supported. Guess we'll find out. I'm really curious what you will learn. Thanks so much for offering to report back

MT