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Entourage Question. crashing.

cwedl

cwedl

macrumors 65816
Original poster
Jun 5, 2003
1,407
32
Hi Guys, thank you for your help in advance.


When I open up entourage, I get the splash screen and the main windows opens up. But then I get an error message saying that entourage has encountered an error, and then closes down. I have checked the database but this seems okay.

I get a crash log that comes up. I'm on a windows server 2003 network at home and have recieved e-mails before, not sure why its not working. I hope you can help. I get e-mails from exchange.

update: Just wanted to add: this error accorded after I could not read some e-mails, so I adjusted the font. is there a way I resore what I did? and change this setting in mac osx itself if this is causing the problem?

Please don't be frightened by the crash log, any help would be great.

Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-09-26 09:17:13 +0100
Application Name: Microsoft Entourage
Application Version: 11.2.0.050811
Module Name: libRIP.A.dylib
Module Version: unknown
Module Offset: 0x00003750
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x91b83750 in _ripc_DrawGlyphs + 0x000004BC (libRIP.A.dylib + 0x00003750)
# 2 0xbfffd870 in ( + 0x00000000)
# 3 0x96ef426c in _drawGlyphs + 0x00000090 (CoreGraphics + 0x0002a26c)
# 4 0x96ef54dc in _CGContextShowGlyphsWithAdvances + 0x000000CC (CoreGraphics + 0x0002b4dc)
# 5 0x005c2fc4 in (MCPZ.stb + 0x00052354)
# 6 0x012573d0 in (Microsoft Framework UI + 0x001e8b30)
# 7 0x0125e6f8 in (Microsoft Framework UI + 0x001efe58)
# 8 0x011b0d0c in (Microsoft Framework UI + 0x0014246c)
# 9 0x011b0e98 in (Microsoft Framework UI + 0x001425f8)
# 10 0x02200fc0 in (Microsoft Entourage + 0x00154930)
# 11 0x011ae3c0 in (Microsoft Framework UI + 0x0013fb20)
# 12 0x004e6f90 in (PowerPlantZ + 0x000421a0)
# 13 0x004e6fbc in (PowerPlantZ + 0x000421cc)
# 14 0x004e6fbc in (PowerPlantZ + 0x000421cc)
# 15 0x004e6fbc in (PowerPlantZ + 0x000421cc)
# 16 0x004e6fbc in (PowerPlantZ + 0x000421cc)
# 17 0x004eb74c in (PowerPlantZ + 0x0004695c)
# 18 0x004eab6c in (PowerPlantZ + 0x00045d7c)
# 19 0x004bf350 in (PowerPlantZ + 0x0001a560)
# 20 0x020c86f8 in (Microsoft Entourage + 0x0001c068)
# 21 0x004bf06c in (PowerPlantZ + 0x0001a27c)
# 22 0x020c5838 in (Microsoft Entourage + 0x000191a8)
# 23 0x02548430 in (Microsoft Entourage + 0x0049bda0)

PPC Thread State:
srr0: 0x91b83750 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0xbfffd870 ctr: 0x00000004 mq:0x00000000
r0: 0x00089528 r1: 0xbfffd320 r2: 0x0008957f r3:0x000000dc
r4: 0x00000002 r5: 0xbfffd120 r6: 0xbfffd98c r7:0x05d4fde8
r8: 0xbfffd958 r9: 0x00112aa7 r10: 0x00000004 r11:0x00000006
r12: 0x00000022 r13: 0xbfffe870 r14: 0x00000000 r15:0x00000000
r16: 0xbfffd380 r17: 0xbfffd820 r18: 0xbfffd420 r19:0x00000000
r20: 0xbfffd980 r21: 0x3fffffff r22: 0x3fffffff r23:0x0000000d
r24: 0xc0000001 r25: 0x00000000 r26: 0xbfffd950 r27:0xbfffd420
r28: 0x00396e50 r29: 0xc0000001 r30: 0xbfffd870 r31:0x91b8329c


Thread 1:

# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib + 0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib + 0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib + 0x0002da28)
# 4 0x02a34660 in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem + 0x00066660)
# 5 0x02a33b2c in _MerpUnregisterCFMFragment + 0x00000078 (ShMem + 0x00065b2c)
# 6 0x02a33c58 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem + 0x00065c58)
# 7 0x02a34738 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem + 0x00066738)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib + 0x0002498c)

PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00093fdc r10: 0x34e924f6 r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0x02a44530
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990


Thread 2:

# 1 0x8fe26728 in _mach_msg_trap + 0x00000008 (dyld + 0x00026728)
# 2 0x8fe31f34 in _mach_msg + 0x00000038 (dyld + 0x00031f34)
# 3 0x8fe16224 in _server_loop + 0x00000088 (dyld + 0x00016224)
# 4 0x8fe16054 in _start_debug_thread + 0x00000144 (dyld + 0x00016054)

PPC Thread State:
srr0: 0x8fe26728 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe31f34 ctr: 0x8fe1a688 mq:0x00000000
r0: 0xffffffe1 r1: 0x05f4bcf0 r2: 0x00000000 r3:0x05f4bd90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x00005b03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x80751598
r12: 0x8fe1a688 r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x05f4bdd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x05f4bd90 r25: 0x00000040 r26: 0x00005b03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe161b0


Loaded modules:
 
0: Microsoft Entourage (11.2.0.050811 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Entourage
1: PowerPlantZ (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCP RuntimeZ.DLL (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.2.0.050718 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: Microsoft Framework UI (11.2.0.050729 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Framework
6: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Office/Microsoft Framework
7: Microsoft Entourage (11.2.0.050811 Reg=English Loc=0x0409): /Applications/Microsoft Office 2004/Microsoft Entourage
8: ShMem (11.2.0.050715 Reg=English Loc=0x0000): /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
9: QuickTimeMPEG4 (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG4
10: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
11: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
12: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
13: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
14: libmx.A.dylib: /usr/lib/libmx.A.dylib
15: QuickTimeComponents (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents
16: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
17: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
18: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
19: DVComponentGlue: /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
20: QuickTimeH264 (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
21: QuickTimeFireWireDV (7.1 Reg=en_US Loc=0x0000): /System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
22: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
23: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
24: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
25: dyld: /usr/lib/dyld
26: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
27: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
28: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
29: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
30: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
31: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
32: DiskArbitration: /System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
33: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
34: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
35: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
36: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
37: libCGATS.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
38: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
39: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
40: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
41: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
42: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
43: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
44: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
45: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
46: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
47: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
48: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
49: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
50: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
51: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
52: AE: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
53: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
54: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
55: libPDFRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
56: libPSRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
57: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
58: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
59: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
60: LaunchServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
61: FindByContent: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
62: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
63: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
64: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
65: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
66: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
67: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
68: libcups.2.dylib: /usr/lib/libcups.2.dylib
69: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
70: libbsm.dylib: /usr/lib/libbsm.dylib
71: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
72: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
73: libz.1.dylib: /usr/lib/libz.1.dylib
74: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
75: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
76: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
77: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
78: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
79: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
80: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
81: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
82: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
83: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
84: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
85: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
86: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
87: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
88:
 
ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
89: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
90: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
91: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering

Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G5 (970), Number: 2, Speed: 1800 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1680 x 1050, depth = 32, ltbr = 0, 0, 1050, 1680

Microsoft Application Information:
Error Reporting UUID: 1DBB3AC6-4245-11DB-B131-000D936D0204
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 21






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