ERROR : You need to restart your computer. Hold down the Power button for several sec

[Geefiasco]

I get this message everytime I plug in my camera's (I have 2), I cannot exit this screen either, I'm forced to restart my Mac.

Anyone know why?

Here's a screen shot:

http://i44.tinypic.com/2n1gvf4.jpg

I own a iMac Alu (10.5.6, 2.4 Ghz Intel Core 2 Due, 4 GB RAM)

 

[Zedsdead185]

What cameras are they for a start? make and model?

 

[Blue Velvet]

That is a kernal panic.

What kind of cameras are they? Are you plugging them straight into the Mac or a hub? Are you plugging the cameras in while they're switched on? What happens if you plug a camera in while it is switched off, and then turn it on?

 

[Geefiasco]

What cameras are they for a start? make and model?

That is a kernal panic.

What kind of cameras are they? Are you plugging them straight into the Mac or a hub? Are you plugging the cameras in while they're switched on? What happens if you plug a camera in while it is switched off, and then turn it on?

Thanks for the quick response guys.

Both are Sony Cyber-shot camera's. I plug them directly into my iMac. I get the message once I switch the camera on.

It has only started happening recently though, I never had this problem the last time I imported my photos.

 

[macaliseme]

Thanks for the quick response guys.

Both are Sony Cyber-shot camera's. I plug them directly into my iMac. I get the message once I switch the camera on.

It has only started happening recently though, I never had this problem the last time I imported my photos.

I know this sounds dumb, but you keep using the term 'cameras'. Do you plug them both in - have you tried doing/using it one at a time?

 

[Geefiasco]

I know this sounds dumb, but you keep using the term 'cameras'. Do you plug them both in - have you tried doing/using it one at a time?

Oh sorry, I usually plug one in at a time. Probably 2 or 3 times a month.

 

[txhockey9404]

That should not be happening. I have a Sony Cybershot DSC-W85 and have no problems whatsoever. This makes me think it is either a hardware problem (USB chipset/processor) or a corrupt OS. The first thing you want to do is put in your install disk 1 (the Apple dvd) and reboot into install mode. When it starts up DO NOT reinstall OS X. Just open Disk Utility and click on your boot drive. Then, press Repair disk, then Repair Disk permissions. Be prepared to wait. Then restart and try your camera.

If that does not work, back up ALL of your data to another computer or drive. We will archive it, but it may be necessary to lose it. AFTER backing up, boot back to install disk 1, then follow the directions to reinstall OS X, but make sure you choose Archive and Install, not Erase and Install. That may be under customize. When finished, reboot, install all updates, reboot as necessary, then plug in your camera. If it works, move your data back.

If that does not work, document what you have done, make a Genius Bar appointment and tell them exactly what is happening. I assume this camera works fine on other computers, so that should not be where the problem is coming from. If reinstalling OS X does not fix it, it must be a hardware problem.

 

[Geefiasco]

That should not be happening. I have a Sony Cybershot DSC-W85 and have no problems whatsoever. This makes me think it is either a hardware problem (USB chipset/processor) or a corrupt OS. The first thing you want to do is put in your install disk 1 (the Apple dvd) and reboot into install mode. When it starts up DO NOT reinstall OS X. Just open Disk Utility and click on your boot drive. Then, press Repair disk, then Repair Disk permissions. Be prepared to wait. Then restart and try your camera.

If that does not work, back up ALL of your data to another computer or drive. We will archive it, but it may be necessary to lose it. AFTER backing up, boot back to install disk 1, then follow the directions to reinstall OS X, but make sure you choose Archive and Install, not Erase and Install. That may be under customize. When finished, reboot, install all updates, reboot as necessary, then plug in your camera. If it works, move your data back.

If that does not work, document what you have done, make a Genius Bar appointment and tell them exactly what is happening. I assume this camera works fine on other computers, so that should not be where the problem is coming from. If reinstalling OS X does not fix it, it must be a hardware problem.

Thanks very much. I'll give it a shot tomorrow morning and report back if I'm successful or not.

Cheers.

 

[theLimit]

I see from another thread that you have an iPhone. Did you jailbreak it? If so, did you install the older OSX USB drivers? You may want to check this thread, starting at post #8.

 

[Geefiasco]

I see from another thread that you have an iPhone. Did you jailbreak it? If so, did you install the older OSX USB drivers? You may want to check this thread, starting at post #8.

You're a legend mate! Thanks a lot, it worked! Really appreciate it.

 

[theLimit]

No problem, it's one of those little things that happens. I did the same thing myself, but I changed the drivers back right away. Glad I did, they seem to be causing all kinds of chaos for many people.