Has anyone here ever had to demand an escalation to a support request they put in? We bought a 20 incident, 2 year tech support agreement for vast sums of cash, but now that we have an issue the engineer is ignoring me!
We spent a month working on it(with very sporadic emails from him) but now he hasn't sent me anything in 2 weeks and we need this issue resolved ASAP! Who would I call to get this to either a new engineer or a manager so they can deal with it?
We spent a month working on it(with very sporadic emails from him) but now he hasn't sent me anything in 2 weeks and we need this issue resolved ASAP! Who would I call to get this to either a new engineer or a manager so they can deal with it?