Preordered an iPhone 11 Pro Max, AT&T through IUP to upgrade from an iPhone Xs Max. My iPhone Xs Max was setup with an eSIM (primary, number being “upgraded) and physical SIM, both with AT&T, same plan.
during the in store turn in, pickup and activation, the existing eSIM was transferred/activated on the new 11 Pro Max physical SIM. I couldn’t rectify using the eSIM QR I had saved; it was no longer valid.
Simple fix with a trip to AT&T around the corner, but still disappointed the upgrade and activation work flow for the new phone didn’t present the option to use eSIM. Or maybe it does and the Apple Store employee didn’t present me this option?
offering the anecdote to those with AT&T eSIM who might encounter the same issue. Don’t forget to pop and save the physical SIM like I did. Cost me $5 and tax for that mistake along with the $5 and tax to acquire a new eSIM.
during the in store turn in, pickup and activation, the existing eSIM was transferred/activated on the new 11 Pro Max physical SIM. I couldn’t rectify using the eSIM QR I had saved; it was no longer valid.
Simple fix with a trip to AT&T around the corner, but still disappointed the upgrade and activation work flow for the new phone didn’t present the option to use eSIM. Or maybe it does and the Apple Store employee didn’t present me this option?
offering the anecdote to those with AT&T eSIM who might encounter the same issue. Don’t forget to pop and save the physical SIM like I did. Cost me $5 and tax for that mistake along with the $5 and tax to acquire a new eSIM.
