Back for another rant. Buckle up!
Last night, I took my wife to the Apple store to upgrade her to an iPhone 17 Pro (she has a 16PM and says it is too big and falls out of her pockets all the time). They had to call Verizon rather than just transfer the eSIM and (just my luck) something went wrong. After an hour on the phone with VZW support, they just could not get the IMEI of the new phone activated. The old phone was in SOS mode at this point and we asked them to just reactivate the IMEI on the 16PM so we could go home. Since we did not have a working Verizon line they could text verification to (I'm on Metro by T-Mobile for my line), they said they needed to do some extra steps to verify my account, asked me for a bunch of info like my last bill payment amount and such and then we waited another whole hour for some verification call to my phone that never happened before we gave up. So we left with two phones in SOS mode and we were told that we needed to go to a Verizon store to activate the new phone (also did not complete our trade-in, so we need to go back to the Apple store later). This was 730pm and the company stores were all closed, so we just got some takeout for dinner and went home. This is my second awful experience with eSIMs in two months. Unfortunately, I can't convince my wife to leave Apple, so it's not going to get any easier. I just don't see the value of getting rid of physical SIM and I hope Samsung, OnePlus, etc. keep offering those options, because the eSIM world SUCKS!