A few months ago my MacBook Pro started having a few issues. It wouldn't sleep properly. I'd close the lid, put it in the bag, head out the door for my hour drive home. When I arrived home the MBP would have over heated and shutdown because it didn't sleep. Other times if I left it sitting out overnight, the battery would be dead in the morning. (Not confined in the case it wouldn't overheat..)
Then the problems really started... I'd be working along with more than 50% battery remaining and the machine would just shut off.
The final straw was when it woke up after one of it's episode the battery reported less than 1000mah of capacity for maximum charge!!
I called Apple, still under my 1 year warranty. They ran me thru a bunch of diagnostics, had me run a special application to gather some data and send to them for analysis. In the mean time they sent me a new power adaptor and battery.
The adaptor and battery seemed to help, but about a week later I got an email recommending I send the machine in for repair.
Since I was sending it in anyway I complained about a little imperfection on the LCD that had been their since I bought the machine new.
I delayed sending the machine for a few weeks because I needed it for work. I eventually sent it in. It came back within a week. The top panel/keyboard were replaced (sleep sensor?) and a new lcd was put in place.
Only ONE PROBLEM!!! The new display was messed up. There was about a 1/4 inch black strip down the right hand side. About 2/3 of the way across the screen from the left there was a line where the screen was garbled. It was as if the missing 1/4 inch had been taken out of the middle and the two halves pushed together. (ie, when I went into the Startup disk preferences the button that would normally say "Restart..." read "Resta...", about two letters worth of display missing!!!
Needless to say, I wasn't very happy. I called Apple again, they had me send the machine back in. Took a couple days for the call tag to arrive this time, but they turned the machine around and sent it back the same day they received it at the repair depot. This time they replaced the logic board, and "adjusted" something...
Unfortunately, this didn't FIX the problem!!! I called Apple, again. The first level tech I started with wanted me to go thru the standard troubleshooting, but I requested a transfer to a supervisor.
I spoke to a very nice supervisor who suggested that the best thing for them to do would be to go ahead and just send me a NEW MACBOOK PRO!!! Yippie! So my old 1.83Ghz machine is headed back, to be replaced with the current model! (2.16Ghz, 1GB Ram, 120GB drive, DL DVD Burner, Firewire 800!! OYEAH!)
Anyway, just thought I'd share my positive Apple experience! I think the key was that while I did express my displeasure with the situation I was exceedingly nice about the whole thing!
I'm sold on Apple! This is the best customer service I've ever experienced!
JK
Then the problems really started... I'd be working along with more than 50% battery remaining and the machine would just shut off.
The final straw was when it woke up after one of it's episode the battery reported less than 1000mah of capacity for maximum charge!!
I called Apple, still under my 1 year warranty. They ran me thru a bunch of diagnostics, had me run a special application to gather some data and send to them for analysis. In the mean time they sent me a new power adaptor and battery.
The adaptor and battery seemed to help, but about a week later I got an email recommending I send the machine in for repair.
Since I was sending it in anyway I complained about a little imperfection on the LCD that had been their since I bought the machine new.
I delayed sending the machine for a few weeks because I needed it for work. I eventually sent it in. It came back within a week. The top panel/keyboard were replaced (sleep sensor?) and a new lcd was put in place.
Only ONE PROBLEM!!! The new display was messed up. There was about a 1/4 inch black strip down the right hand side. About 2/3 of the way across the screen from the left there was a line where the screen was garbled. It was as if the missing 1/4 inch had been taken out of the middle and the two halves pushed together. (ie, when I went into the Startup disk preferences the button that would normally say "Restart..." read "Resta...", about two letters worth of display missing!!!
Needless to say, I wasn't very happy. I called Apple again, they had me send the machine back in. Took a couple days for the call tag to arrive this time, but they turned the machine around and sent it back the same day they received it at the repair depot. This time they replaced the logic board, and "adjusted" something...
Unfortunately, this didn't FIX the problem!!! I called Apple, again. The first level tech I started with wanted me to go thru the standard troubleshooting, but I requested a transfer to a supervisor.
I spoke to a very nice supervisor who suggested that the best thing for them to do would be to go ahead and just send me a NEW MACBOOK PRO!!! Yippie! So my old 1.83Ghz machine is headed back, to be replaced with the current model! (2.16Ghz, 1GB Ram, 120GB drive, DL DVD Burner, Firewire 800!! OYEAH!)
Anyway, just thought I'd share my positive Apple experience! I think the key was that while I did express my displeasure with the situation I was exceedingly nice about the whole thing!
I'm sold on Apple! This is the best customer service I've ever experienced!
JK
