Exercise & Move Goals fill up too quickly

[ChrisMoBro]

Hey everyone,

I’m just wondering if any Apple Watch users have had the issue where their exercise rings seem to fill up too easily? I’m using a Series 5 Watch with the latest OS on the watch and my iPhone. Yesterday, I didn’t do any actual exercise and hit 300% for my exercise ring. The move goal is too generous too. It just seems to measure every step as exercise.

I’ve followed Apple’s support and taken it in for a Genius Bar appointment and they reset it and asked me to come back in 2 hours to see if it was fixed. I had literally just walked with my 19 month old daughter (so 50% of normal speed) and had a meal at a restaurant and it went up by a further 150%.They sent it off but Apple failed to replicate it and sent it back. Apple are refusing to replace it or offer a refund although they are going to request their engineers look at it but they admit that there’s a chance they’ll just send it back.

It’s been calbriated and reset multiple times and I even did a clean install of iOS. I’ve ensured all medical data like height and weight is accurate.

The reason I know it’s off is because I came from wearing a Series 2 everyday and I really had to earn my exercise ring. Sometimes it might go up by itself if I walked fast but usually I had to do a workout.

Sorry for the essay but full context is key to understanding that I’ve done everything right and it still isn’t working.

thanks in advance,
Chris
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here’s my watch at 8:55 yesterday morning. Admittedly my wife had been in a car for 45 mins during her commute but I had literally walked 5 metres to my car and dropped my daughter off to nursery and I had hit over 60%

 

[rgyiv]

Sorry man, sounds like you're doing everything right. Do you have an open case with them? Maybe you can try to get a replacement?

 

[oeagleo]

I don't have my Apple Watch anymore, (sadly) went to Android a month ago. Headed back to the Apple world, so am checking the forums again. I don't remember, but is there a place in Apple Health that you can put in your Maximum heart rate? If so, and that is wrong, then it can mess up all of your exercise, calorie, and move numbers. I would also check your heart rate in Apple health, to insure that it appears within normal levels, as you could conceivably have an elevated heart rate. That is what all of that info is based upon, is your heart rate. If your heart rate is within normal limits, and you're still seeing the high exercise/move credit, then yes, your watch is probably off, maybe the gyroscope, or accelierometer.

 

[ChrisMoBro]

Thanks for the replies. So, it all got very strange today. I used my wife's Xs and paired that with my new watch and it seemed to be pretty accurate. I paired my old S2 watch with my iPhone 8 Plus (which I use with my new watch) and it was doing the same thing and giving me extra exercise for walking around the house. After just 5 hours of wearing it, it was almost at 175% whereas the one that seemed to be working correctly was at 60%. Also the move goal was about 15-20% higher too.

In order to do this test I reset all phones and watches and logged in using mine and my wife's separate iCloud accounts and changed the health data so they matched mine and had the watches on the same wrist. The heart rates for both were exact 99% of the time so the issue must either be my phone or my icloud account but I'm leaning towards the phone but neither really make sense.

I have a call with Apple on Tuesday so hopefully that might help shed some light on this bizarre glitch.

 

[Ghost31]

Hard to say man. I remember switching up in watches and my activity data went up but it was purely because the newer sensors are far more accurate. Second gen heart rate monitor vs first and my series 1’s sensors were just finicky anyway.

you tried factory resetting and starting as new? Then recalibration? And not only that, but turned off steps data for the phone so it’s just taking data from the watch? Also made sure no other apps are hooked into health that are adding data or repeating fitness tracking?

 

[ChrisMoBro]

Yep all of that has been checked and I've calibrated it multiple times but the new watch works fine with my wife's phone, which makes no sense.

 

[Gsmaniac]

Not quite the same, but when I moved from series 0 to 4, my rings were also filling up faster than before. Albeit not as fast as whats happening to you.

 

[ChrisMoBro]

Not quite the same, but when I moved from series 0 to 4, my rings were also filling up faster than before. Albeit not as fast as whats happening to you.

I did think it could just be the more advanced sensors but now I've used it on my wife's phone and it worked perfectly I realise that there's something weird going on with my phone or the way the watch communicates with my phone but it definitely can't be the watch. I'll see what Apple say tomorrow.