AT&T is kinda screwed up with the online ordering process. Here's my recent history.
9/14 - Pre-ordered an iPhone 5 64gb black at 8am through the AT&T Premier site. Since I wasn't eligible for an upgrade, I opted to add a line to my family plan in order to get it for the $399 (plus tax and activation fee).
9/15 - Per checking my order status, saw it changed to cancelled for no apparent reason.
9/17-18 - Wasted almost 3 hours with phone and chat support trying to figure out what was going on with my order that resulted in a cancellation.
9/18 - Went to a local AT&T store and an awesome manager told me he'd hold a phone for me on launch day.
9/19 - Got the cancellation email from AT&T (which I already knew about)
9/21 - Got the phone from the local AT&T store and had it activated on my primary line (no line added...awesome manager who was sympathetic to my troubles).
9/28 - At around noon, a FedEx truck drops off a package. It's another iPhone 5 64gb black that has an additional line sticker on it! WTF!?!?!
9/28 - 2-3 hours later, I get an e-mail from AT&T saying my order was cancelled (same as the one on 9/19) and then seconds later an e-mail from AT&T stating that my order is shipping (even though I just received it a couple hours prior).
9/29 - I took the phone to the same local AT&T store. I planned to return it and possibly get a 32gb version for my wife (she doesn't need a 64gb like mine), but they are completely out of stock of all models and colors and said they probably will be for weeks. They said I have 30 days to return it as long as it's unopened, but even suggested to try to sell it since they go for quite a bit on ebay and craigslist. I left the store with the phone and am now exploring options.
SO...to make a long story short (too late), what should I do? Keep in mind, my wife's line is not upgrade eligible either (until May 2013) so any model would cost me an extra $250 compared to the upgrade-eligible pricing.
1.) Return it.
2.) Return it and get my wife a 32gb iPhone 5 in May 2013 (for $299 + taxes and activation)
3.) Return it and order my wife a 32gb iPhone 5 (for $549 + taxes and activation)
4.) Return it and order my wife a 32gb iPhone 5 on the extra line (for $299 + taxes and activation and about $13/mo for that extra line by putting a dumb phone on it totaling extra ~$310 over 24 months).
5.) Sell this iPhone 5 64gb on ebay or Craigslist. I'd be on the hook for about $770 ($425 phone w/tax incl. +$36 activation and the $310 for 24 months of service). I would then also execute option 3 above to get my wife a 32gb phone now meaning I would have to net probably $900 or more for it on CL or ebay (right?).
Well folks, what do you think? Thanks!
9/14 - Pre-ordered an iPhone 5 64gb black at 8am through the AT&T Premier site. Since I wasn't eligible for an upgrade, I opted to add a line to my family plan in order to get it for the $399 (plus tax and activation fee).
9/15 - Per checking my order status, saw it changed to cancelled for no apparent reason.
9/17-18 - Wasted almost 3 hours with phone and chat support trying to figure out what was going on with my order that resulted in a cancellation.
9/18 - Went to a local AT&T store and an awesome manager told me he'd hold a phone for me on launch day.
9/19 - Got the cancellation email from AT&T (which I already knew about)
9/21 - Got the phone from the local AT&T store and had it activated on my primary line (no line added...awesome manager who was sympathetic to my troubles).
9/28 - At around noon, a FedEx truck drops off a package. It's another iPhone 5 64gb black that has an additional line sticker on it! WTF!?!?!
9/28 - 2-3 hours later, I get an e-mail from AT&T saying my order was cancelled (same as the one on 9/19) and then seconds later an e-mail from AT&T stating that my order is shipping (even though I just received it a couple hours prior).
9/29 - I took the phone to the same local AT&T store. I planned to return it and possibly get a 32gb version for my wife (she doesn't need a 64gb like mine), but they are completely out of stock of all models and colors and said they probably will be for weeks. They said I have 30 days to return it as long as it's unopened, but even suggested to try to sell it since they go for quite a bit on ebay and craigslist. I left the store with the phone and am now exploring options.
SO...to make a long story short (too late), what should I do? Keep in mind, my wife's line is not upgrade eligible either (until May 2013) so any model would cost me an extra $250 compared to the upgrade-eligible pricing.
1.) Return it.
2.) Return it and get my wife a 32gb iPhone 5 in May 2013 (for $299 + taxes and activation)
3.) Return it and order my wife a 32gb iPhone 5 (for $549 + taxes and activation)
4.) Return it and order my wife a 32gb iPhone 5 on the extra line (for $299 + taxes and activation and about $13/mo for that extra line by putting a dumb phone on it totaling extra ~$310 over 24 months).
5.) Sell this iPhone 5 64gb on ebay or Craigslist. I'd be on the hook for about $770 ($425 phone w/tax incl. +$36 activation and the $310 for 24 months of service). I would then also execute option 3 above to get my wife a 32gb phone now meaning I would have to net probably $900 or more for it on CL or ebay (right?).
Well folks, what do you think? Thanks!
