Face ID- TrueDepth Camera doesn’t work?

[Philipowitsch]

Hi there,
I got my iPhone X yesterday and today it’s kinda broken!
I was trying to unlock my phone with Face ID when I got the massage that some Camera (TrueDepth) doesn’t work and because of that it deactivated FaceID ?!
Does anyone else have this problem?
Nice regard from Austria

 

[mcdj]

A poll for your one problem?

Sorry you’re having issues. Maybe take it to Apple.

But if your issue was poll worthy, there would already be lots of people talking about it.

 

[Aiansion007]

Hi there,
I got my iPhone X yesterday and today it’s kinda broken!
I was trying to unlock my phone with Face ID when I got the massage that some Camera (TrueDepth) doesn’t work and because of that it deactivated FaceID ?!
Does anyone else have this problem?
Nice regard from Austria

[doublepost=1509826061][/doublepost]My wife received her IPhone X yesterday working fine until now. The Face ID is temporary disabled. Apple is advising me to take to Apple you got to be kidding me :-(

 

[Apple_Robert]

Try resetting all settings. If that doesn't work, wipe the phone and start set up again. If that doesn't work, take to Apple.

 

[Aiansion007]

Will do... once I’ve done that Will advice if it’s working!! Thanks