I sent my mom my old ipad air. I sent her that so she could facetime her grand kids. So I changed the settings already before hand. I change the region to Philippines and I also change the time zone to Manila. This ipad was turned off for about a month. Since I had to include this ipad with some of the stuff that I sent through the balikbayan box. So when my dad got hold of the Ipad today. I told him to check on the settings. I told him to go to facetime. Facetime is on. It just so happened that he does not know the wifi password. So when my sister woke up. She connected the ipad to their wireless router. I tried using facetime but when I checked on my mac and iphone facetime is not visible on the address book. So they tried calling me a while ago. I noticed that there were 2 failed attempts. The first time she called me there was no video. So I called her back. Now they were able to see me. Is there something that they have to do on their end to fix this problem?