iPhone X FaceTime icon greyed out

[jbeckwith17]

I have a friend who came over from android and got a XS Max. His contact is the only contact in my phone that I’ve seen that has the FaceTime icon greyed out. In his phone, it’s the same thing for all the iPhone users he’s checked. The FaceTime icon is greyed out. We can still FaceTime tho when we choose FaceTime in txt messages by clicking the right arrow by the contact name and then FaceTime. Anyone else have this issue?

 

[jbeckwith17]

Anyone have any thoughts? He says now that all iPhone users he’s checked including me icons are blue but his icon isn’t blue in my phone.

 

[jagfan]

Anyone have any thoughts? He says now that all iPhone users he’s checked including me icons are blue but his icon isn’t blue in my phone.

I’m having the same issue with one contact. Tried placing +1 in front on their iphone number as some other posts suggested, but that didn’t work.

 

[darksithpro]

I have a friend who came over from android and got a XS Max. His contact is the only contact in my phone that I’ve seen that has the FaceTime icon greyed out. In his phone, it’s the same thing for all the iPhone users he’s checked. The FaceTime icon is greyed out. We can still FaceTime tho when we choose FaceTime in txt messages by clicking the right arrow by the contact name and then FaceTime. Anyone else have this issue?

What if you delete him as a contact and then add it back? Could it be your phone still thinks it's an android because his texts used to show up green instead of blue?

 

[dazz87]

add a 1 before the area code in your contract info.

 

[jagfan]

add a 1 before the area code in your contract info.

Tried that. Also deleted and readied contact. No change.