Facetime problem

[seanuhthin]

I purchased the Facetime app in the app store for my iMac. When it finished, I tried to activate it, but received a window stating, "an internal Facetime error has occurred." I placed the app in the trash, and turned back to the app store to reinstall it. To my surprise, the link did not say install, but instead purchase for .99.

I really do hope a simple reinstall would not require me to re-purchase the app all together. Can anyone help me? Of course Apple's help would require me to buy apple care according to some receptionist...

Thanks.

 

[Mal]

Go to your Purchases tab to reinstall without paying again.

However, reinstalling Facetime is a troubleshooting step that Apple specifically does not recommend, as chances are it won't fix anything. Removing preference files is far more likely to have an impact.

jW

 

[JediMeister]

There is now a FaceTime support page. You should try FaceTime on another Mac running 10.6.6, in another user account (not AppleID), and then unblock the following ports if behind a firewall.