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brentsg

macrumors 68040
Original poster
Oct 15, 2008
3,587
943
Suddenly my family members that have their own Apple TV's can't see any purchased MOVIES. TV Shows are shared just fine. It doesn't even allow them to choose a family member to see their stuff.. just a blank screen.

Is this some new bug? Nothing has changed on my end (organizer) and I just setup a fresh ATV with one of their credentials, so I can confirm this problem.

On my device everything is normal, and I see family members.

The ATV in question is the version just prior to the current one, and software is up to date.

Edit: Sharing on their iPhone is fine so it's definitely Apple TV related.
 
Last edited:
Talked to Apple and they confirmed a software bug. If the person viewing the shared library hasn't purchased a movie, nothing will show up on the "Purchased" tab for movies. The fix (for now) was to purchase a free movie on that account.
 
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