Fan ramps to 6k RPMs constantly

[ekenney]

The fan on my MBP ramps to at least 6,000 RPMS and sounds like a jet is taking off every 30 seconds. It is a 13-inch, Mid-2012 2.5 GHz Intel Core i5. I have tried SMC resets a million times. I have brought it to the Genius bar twice, including yesterday, when they replaced the fan. It started ramping up the second I started it after I got it back. I am desperate because nothing will fix it, and Apple refuses to replace my Mac, despite only being five months old and not working correctly out of the box. Here is my memory usage, any help will be greatly appreciated: The current temp is 129 F.

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[GSPice]

What the


It is within warranty. It must be repaired or replaced.

 

[simonsi]

What the


It is within warranty. It must be repaired or replaced.

Agree, saying "nothing will fix it" when it hasn't been for service is just silly. The fan is told what speed to go, likely you have a straightforward thermal sensor or logic board fault...which service should resolve. Apple's choice whether they repair or replace but not to do anything isn't an option for them.

 

[ekenney]

I should clarify. I've brought it in twice, and they've attempted to fix it both times. Neither fix has worked. When I asked for an exchange yesterday, they refused.

 

[Swampus]

You need to ask to speak with a manager or something. It's bizarre to me that they'd replace the fan. Fans don't act on their own. They act on the instructions based on information gathered from other components. The others are right. No reason for the fans to be going crazy at 129F (54C). You shouldn't even be able to hear them at those temperatures.

 

[GSPice]

I should clarify. I've brought it in twice, and they've attempted to fix it both times. Neither fix has worked. When I asked for an exchange yesterday, they refused.

Whatever went down with that specific employee, you must understand that Apple is bound to repair or replace faulty components within the warranty period.

If they can't find anything wrong with the device, that's another story. You haven't told us anything about what you and the Apple employees have done to communicate and validate your claim of a faulty device.

 

[ekenney]

Whatever went down with that specific employee, you must understand that Apple is bound to repair or replace faulty components within the warranty period.

If they can't find anything wrong with the device, that's another story. You haven't told us anything about what you and the Apple employees have done to communicate and validate your claim of a faulty device.

The device regularly ramps up to 6k RPMS and sounds like a jet taking off, which I replicated in the store, was verified by the employee, and logged in the work order. Apple employees in the store and online support have stated this is not normal and should be fixed. They have also made two attempts to fix the problem, which they have acknowledged repeatedly and attempted to remedy by you know, TRYING TO FIX IT. What else do I need to communicate to you?

 

[john123]

The device regularly ramps up to 6k RPMS and sounds like a jet taking off, which I replicated in the store, was verified by the employee, and logged in the work order. Apple employees in the store and online support have stated this is not normal and should be fixed. They have also made two attempts to fix the problem, which they have acknowledged repeatedly and attempted to remedy by you know, TRYING TO FIX IT. What else do I need to communicate to you?

Well, it would help to know what you mean by "attempted to remedy" it and "trying to fix it." What—exactly—was done? Was it a fan replacement both times? If so, and if that failed, then you should politely ask them, "OK you acknowledge this is a problem, and [insert fix here] isn't working, so what are you going to do next?"

 

[simonsi]

The device regularly ramps up to 6k RPMS and sounds like a jet taking off, which I replicated in the store, was verified by the employee, and logged in the work order. Apple employees in the store and online support have stated this is not normal and should be fixed. They have also made two attempts to fix the problem, which they have acknowledged repeatedly and attempted to remedy by you know, TRYING TO FIX IT. What else do I need to communicate to you?

Any problem has a finite set of steps to go through to resolve it. Speak to the manager and just be firm but ask what steps will be taken in what order to resolve it. The last step should be complete replacement. You have possibly done the first 1-2 steps already, there is likely to be only 1-2 in the middle that you haven't yet carried out. Once you understand what the steps are, work out with the manager how you get through them as quickly as possible.

Given the symptoms show fairly frequently, try and avoid agreeing to any "take it home and see how it goes "steps"....

The important thing is that they should be proper Apple-supported diagnostic steps, not just some steps an Apple store Genius has thought of.

 

[GSPice]

What else do I need to communicate to you?

Classy.


Look, this is what you've told us:

1. Fan control is dysfunctional.
2. Apple has attempted to fix, but fan control is still dysfunctional.
3. Apple has refused to fix and or replace mbp

What do you expect us to tell you? Unfortunately, a small minority of folks (obviously over-sampled on the forums) have bad luck with their iDevice and getting Apple to fix or replace. This does not mean Apple can't or shouldn't honor their warranty.

If everything you've told us is true, it's not a convoluted or gray-area legal issue. The burden is on you to get Apple to simply honor their warranty. It may be a bigger nuisance to you than it should normally be, but that doesn't change anything.