I feel the need to post this. It's rare that you find a company with outstanding customer service and I'd just like to share my experience.
The story: I purchased some fans from 3dcool.com to try and quiet down my G4 MDD. One of the fans was a slot fan. Long story short: they sent me the wrong fan. I discovered this almost a year after the purchase. I emailed the company and the president called me to sort everything out. They're sending me a new fan, though I pay shipping.
Why do I find this remarkable? 1. It was only a $10 fan. 2. It was purchased almost a year ago. 3. I don't have the original packaging. And 4. They were trully concerned that something like this could slip through their system.
My last two dealings with a company's customer service was with Apple, and both times Apple made me feel like a liar and an idiot---one was because of the noise of my MDD, the other was from the stock optical drive that burned up---neither of those episodes were resolved to my satisfaction. 3dcool's service is like a breath of fresh air and restored my confidence that there still are companies out there that do care about their customers, no matter how big or how small.
Thanks for reading!
The story: I purchased some fans from 3dcool.com to try and quiet down my G4 MDD. One of the fans was a slot fan. Long story short: they sent me the wrong fan. I discovered this almost a year after the purchase. I emailed the company and the president called me to sort everything out. They're sending me a new fan, though I pay shipping.
Why do I find this remarkable? 1. It was only a $10 fan. 2. It was purchased almost a year ago. 3. I don't have the original packaging. And 4. They were trully concerned that something like this could slip through their system.
My last two dealings with a company's customer service was with Apple, and both times Apple made me feel like a liar and an idiot---one was because of the noise of my MDD, the other was from the stock optical drive that burned up---neither of those episodes were resolved to my satisfaction. 3dcool's service is like a breath of fresh air and restored my confidence that there still are companies out there that do care about their customers, no matter how big or how small.
Thanks for reading!
